Service Advisor

Job summary

The Service Advisor greets customers, documents automotive work orders, and coordinates service recommendations with technicians. They are also responsible for scheduling appointments, providing cost estimates, and processing payments.

Job details

Company Description Canadian Tire – Slave Lake, AB is part of one of Canada’s most recognized retail brands, serving the local community with a wide range of automotive, home, and leisure products. Located in Slave Lake, Alberta, the store combines retail sales with automotive services to support everyday needs of residents and visitors. Team members work in a fast-paced environment focused on quality service and reliable products. The store values customer satisfaction, safety, and teamwork, offering opportunities for growth and skills development. Role Description The Service Advisor is a full-time, on-site role based at Canadian Tire in Slave Lake, AB. This role is responsible for greeting customers, listening to their automotive service needs, and accurately documenting work orders. The Service Advisor coordinates with technicians, communicates service recommendations, provides cost estimates, and ensures customers understand the work being performed. Daily tasks include scheduling appointments, updating customers on service status, handling aftersales inquiries, and processing payments. The role also involves maintaining a clean and organized service counter, adhering to safety and company policies, and contributing to a positive, customer-focused service environment. Qualifications Strong customer-focused service skills, including Customer Service and Customer Satisfaction. Ability to deliver Customer-focused Service and manage Aftersales support professionally. Effective Communication skills, both in-person and over phone or email. Basic automotive knowledge or willingness to learn to explain services clearly to customers. Experience in retail, automotive service, or a related customer-facing role is an asset. Ability to work on-site full time, including evenings and weekends as required. Comfort with computer systems for scheduling, billing, and documentation. High level of reliability, attention to detail, and commitment to safety and company policies.

What you’ll do

The Service Advisor greets customers, documents automotive work orders, and coordinates service recommendations with technicians. They are also responsible for scheduling appointments, providing cost estimates, and processing payments.

Requirements

Candidates should possess strong customer service skills and basic automotive knowledge or a willingness to learn. Experience in retail or automotive service and the ability to work full-time, including evenings and weekends, is required.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Documentation · Preferred
• Communication · Preferred
• Payment Processing · Preferred
• Billing · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Customer Satisfaction
• Aftersales Support
• Communication
• Automotive Knowledge
• Scheduling
• Billing
• Documentation
• Payment Processing
• Time Management

Job areas

• Customer Service & Support
• Retail
• Trades
• Transportation