Night Audit Best Western Plus

Job summary

The night auditor is responsible for handling financial transactions, balances, and reports while providing exceptional guest service throughout the night. They also maintain the hotel ambiance and communicate effectively with the daytime team to ensure a seamless guest experience.

Job details

7 Star Service is in our DNA and the Canalta Hotel Family is looking for our next secret weapon to join our night owl team! This position won't bore you as everyday will be a new and exciting experience! You'll be immersed in the Canalta Hotel world assisting our guests to ensure they have a Legendary experience by creating "I-can't-believe-they-did-that" moments! At Canalta we are committed to honesty, hard work, amazing guest service and high standards. You will be empowered to provide a new, unprecedented level of service – one that ranks 7 Stars. We are looking for someone who possesses a Warrior's spirit, a servant's heart and a fun-loving attitude and who is up to the challenge and has a passion to continually learn and grow with our family. Our Mission: Create "I-can't-believe-they-did-that" guest experiences through remarkably empowered team members What You'll Do Next level Guest Service: Successfully complete an exceptional training program designed for top notch night auditors Audit Like a Boss: Handle financial transactions, balances, and reports with accuracy. Don't sweat it; we'll provide the training! Guest Over Everything: Provide 7 Star service by anticipating guests' needs and creating unforgettable moments. You're the night-time hero! Vibe Maintenance: Keep the hotel ambiance chill and welcoming-your energy sets the tone for our night owls. Problem-Solver Extraordinaire: Address any issues that arise like a pro, transforming challenges into opportunities for guest satisfaction. Communicate & Collaborate: Stay connected with the daytime team to relay important information and share insights for a seamless experience. Be a Brand Ambassador: Represent our values and culture in person, on the telephone and online. Share your passion for Canalta hotels Embrace our hotel's guidelines and safety measures – they're here to ensure our team members and our guest experience is both amazing and safe Why Work With Us Team Spirit – Join a team that feels more like family than co-workers. We celebrate diversity and positive vibes, making your workplace enjoyable every day Perks, Perks, Perks: Enjoy discounts at our hotels, competitive pay & benefits. Plus, we love to have fun – from team-building events to seasonal parties, birthdays & milestones, you'll always have a reason to celebrate Flexible scheduling – We understand that work-life balance is key – let's find a schedule that works for you! Growth Opportunities: Looking for a career? We provide training and development programs to help you within the hospitality industry. Your future is bright with us What We're Looking For Customer-Centric Attitude: Prior experience in customer service is a plus, but your passion for helping others is what matters most Night Owl Vibes: You thrive after dark and love the quiet of the night shift. Tech-Savvy: Familiar with hotel management software, Excel, or willing to learn (we've got your back). Team Player: Ability to work collaboratively and support your teammates Ability to work flexible hours, including weekends & holidays – a little extra is never a bad thing! Ready to make a difference? Join us in creating unforgettable experiences – your adventure starts here! To apply please submit your resume outlining your qualifications and why you would be a great fit for our team We look forward to welcoming you to our team! Canalta hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members Salary: $16.75 - $17.75 per hour

What you’ll do

The night auditor is responsible for handling financial transactions, balances, and reports while providing exceptional guest service throughout the night. They also maintain the hotel ambiance and communicate effectively with the daytime team to ensure a seamless guest experience.

Requirements

Candidates should possess a customer-centric attitude and a passion for hospitality, with a preference for prior customer service experience. Proficiency or a willingness to learn hotel management software and Excel is required, along with the ability to work flexible hours including nights, weekends, and holidays.

Benefits

• Discounts at hotels • Competitive pay • Benefits • Team-building events • Seasonal parties

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Financial transactions
• Reporting
• Problem-solving
• Communication
• Collaboration
• Hotel management software
• Excel
• Time management
• Attention to detail

Job areas

• Hospitality
• Customer Service & Support
• Finance & Accounting
• Administrative