Youth League and Program Manager

Job summary

The manager oversees youth leagues, skating and hockey programs, and camps while managing staff and program operations. They are responsible for driving program sales, fostering a customer-focused culture, and assisting in the execution of the Annual Operating Plan.

Job details

Canlan Sports exists to create experiences where people find their people through the power of play, because we believe everyone deserves a team. As North America's largest private sector owner and operator off recreational sports complexes, Canlan Sports brings that belief to life across 15 multi-sport complexes and more than 70 playing surfaces spanning Canada and the United States. From ice and court to turf and digital, we offer a wide array of recreational sports experiences designed to build community, foster connection, and change lives for the better. Rate of Pay: Rate of Pay: $50,000 - 55,000/year Job Summary The Youth League and Program Manager position at Canlan Sports involves overseeing Youth Leagues, Learn to Skate, Learn to Play Hockey Programs, and Camps. The role requires collaboration with Centralized Programs teams to maintain consistent program delivery. Leadership, innovation, and a focus on customer service are key aspects of this role. Position Requirements Adherence to approved Canlan Sports policies and on-site schedules. Occasional travel for team meetings or conferences. Accountabilities The Manager is accountable for: Staff management, program operations oversight, optimizing customer experience, and financial management. Leadership Competencies And Responsibilities Team Management: Oversight of part-time instructors with an emphasis on consistent program delivery. Customer Relationship Development: Fostering a customer-focused culture. Sales Leadership: Driving program promotion and sales. Decision-making and Management: Assisting in the execution of the Annual Operating Plan. Key Relationships Building strategic partnerships internally to drive the success of Canlan Sports. Qualifications And Education University Degree or College Diploma in Business, Recreation, Facility Management, or related. Standard First Aid/AED certification preferred. Clear vulnerable sector police check required. Abilities, Attributes, And Experience 3-5 years of supervisory experience in a Sports-related business. Proficiency in Microsoft Office. Experience with camps and community programs. Knowledge of various sports, particularly Hockey and figure skating. Strong organizational and customer management skills. If you are interested please apply online. NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices. As part of our recruitment and hiring practices, we may use AI-based tools to assist in the initial screening and assessment of applications. All final hiring decisions are made by human reviewers.

What you’ll do

The manager oversees youth leagues, skating and hockey programs, and camps while managing staff and program operations. They are responsible for driving program sales, fostering a customer-focused culture, and assisting in the execution of the Annual Operating Plan.

Requirements

Candidates must possess a university degree or college diploma in business, recreation, or facility management, along with 3-5 years of supervisory experience in a sports-related business. Proficiency in Microsoft Office and a clear vulnerable sector police check are also required.

Listed skills

• Customer service · Preferred
• Leadership · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff management
• Program operations
• Customer service
• Sales leadership
• Financial management
• Strategic partnerships
• Microsoft Office
• Hockey
• Figure skating
• Organizational skills
• Customer relationship development
• Leadership
• Program promotion

Job areas

• Sports & Recreation
• Management & Leadership
• Customer Service & Support
• Sales