CanselVerified Job Source

Support and Services Manager

Edmonton, AB
On-site
Posted Oct 1, 2026
1 position

$100,000–$125,000 / year

Opens an external site

Employment type: Full-time
Experience level: Senior · 5+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The manager oversees the delivery of expert services, including consulting, implementation, and technical support while acting as a bridge between internal teams and customers. They are responsible for managing project lifecycles, financial budgeting, resource allocation, and team development to ensure high-quality service delivery.

Job details

Professional Services Manager (PSM) Oversee the delivery of expert services: consulting, implementation, and technical support. Act as the bridge between a company’s internal teams and its customers, ensuring projects are completed on time, within budget, and to the client's satisfaction. Core Responsibilities * Service Delivery & Project Management: * Monitor key performance indicators (KPIs) like response times, resolution rates, and project milestones. * Oversee the lifecycle of client engagements, from initial requirements gathering to final execution. * Establish and enforce service standards, methodologies, and best practices [https://www.magnetic.app/blog/a-guide-to-professional-services-management] to ensure consistent quality. * Client Relationship Management: * Build and maintain long-term partnerships with key customers. * Act as a senior point of contact for escalations and complex problem-solving. * Solicit and analyze customer feedback to drive continuous service improvement (Tekla and Field). * Financial & Resource Management: * Manage the Professional Services budgeting, forecasting, and revenue tracking. * Optimize resource allocation to ensure billable employees are utilized efficiently without burnout. * Manage vendor relationships to maximize engagement and leverage resources when required. Team Leadership & Development: * Recruit, train, and mentor staff * Conduct performance reviews and set growth targets for team members. * Foster a customer-centric culture that emphasizes empathy and professional excellence. * Coach to BP Swagger sales training * Continuous learning on how to engage customers Essential Skills * Strategic Thinking: Ability to develop long-term service offerings and go-to-market plans. * Communication: Expert level in presenting to executives and leading high-stakes negotiations. * Technical Aptitude: Deep understanding of the industry’s specific products or services * Organization: Highly proficient in managing multiple, concurrent high-priority projects. * Personnel Management: Ability to listen and collaborate with team member * Education: Regularly attend conferences, webinars, event, associations Qualifications * Survey, 3D scanning, detailing, engineering, trades background * Organized * Ability to see projects from start to finish. Scope project, build workflow, test and develop go to market strategy * Be able to travel * Comfortable on a jobsite * Understanding of industry workflows and processes

What you’ll do

Requirements

Candidates should have a background in survey, 3D scanning, detailing, engineering, or trades, along with strong organizational and project management skills. The role requires the ability to travel, work on jobsites, and develop go-to-market strategies.