Route Supervisor (Coffee & Vending Services)

Job summary

Coordinate and supervise route drivers to ensure high customer service standards and maintain strong client relationships. Manage operational efficiency through route auditing, inventory control, and financial report analysis to improve profitability.

Job details

We are recruiting a dynamic, well rounded Route Supervisor. The successful applicant to this position will coordinate and supervisor the activities of our route persons to ensure the highest standards in customer service and is the primary contact between us and the client and will have strong customer service skills. Now, if you were to come on board as a Route Supervisor, we’d ask you to do the following for us: * Schedules regular meetings with route drivers, and fosters open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to the business. * Ensures the proper handling of perishable foods, inventory controls both in the field and trucks; as well as analyzing financial reports to determine profitability and opportunities for improvement. * Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals. Individual is the primary contact Customer/Clients interaction. * Performs account location inspections and machine audits to ensure company standards are met. * Reviews route daily and weekly reports to ensure data integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained. * Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations. Think you have what it takes to be our Route Supervisor? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful: * At least 3-5 years Customer Account Management experience, with a post-secondary education degree or diploma. * Excellent computer skills with strong knowledge in all Microsoft Office applications and database management. * Excellent organizational, analytical, and problem-solving skills. * Excellent written and verbal communication skills. * A good business acumen that enables you to quickly understand and deal with situations that lead to a favourable outcome. * Ability to work well under pressure with multiple concurrent deadlines. * You have demonstrated the ability to design, develop and implement significant process improvements, following these through to successful implementation."

What you’ll do

Coordinate and supervise route drivers to ensure high customer service standards and maintain strong client relationships. Manage operational efficiency through route auditing, inventory control, and financial report analysis to improve profitability.

Requirements

Requires 3-5 years of customer account management experience and a post-secondary degree or diploma. Must possess strong computer skills, business acumen, and the ability to implement process improvements under pressure.

Listed skills

• Control · Preferred
• Customer service · Preferred
• Operational Efficiency · Preferred
• Inventory Control · Preferred
• analysis · Preferred
• Account Management · Preferred
• Client · Preferred
• management · Preferred
• Process · Preferred
• Communication · Preferred
• efficiency · Preferred
• Customer · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Account Management
• Microsoft Office
• Database Management
• Organizational Skills
• Analytical Skills
• Problem-solving
• Written Communication
• Verbal Communication
• Business Acumen
• Process Improvement
• Inventory Control
• Route Scheduling
• Account Management
• Financial Statement Analysis
• Auditing
• Cleanliness
• Customer Service
• Communication
• Computer Literacy
• Data Integrity
• Sales
• Problem Solving
• Merchandising
• Verbal Communication Skills
• Scheduling
• Collections

Job areas

• Management & Leadership
• Logistics
• Customer Service & Support
• Transportation
• Food & Beverage
• Route Supervisor
• Transportation Manager
• Supply, Distribution and Related Managers
• Transportation, Storage, and Distribution Managers