Director, Food and Beverage

Position: Director, Food & Beverage Department: Abbotsford AHL & Rogers Forum Reports to: Chief Operating Officer POSITION SUMMARY: The Director, Food & Beverage oversees and manages the arena’s team and backstage catering as well as venue concession operations including premium clubs/suites, concourse bars, kiosks, stands, and hawking. This role is responsible for inventory control standards, compliance with alcohol service policies, safety, guest service, and employee training and supervision. This hands-on leader is tasked with leading the Hospitality management team to create and deliver a best-in-class quick service culinary experience for fans and customers of Rogers Forum. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned as required) * Drive strategic and innovative initiatives in Food & Beverage offerings * Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Management and Supervisory teams * Build, manage, and leverages client relationships and business partnerships (visiting AHL teams as well as Live Nation, AEG, etc.) * Ensure relevant Corporate Partnership commitments are upheld from a food & beverage standpoint * Responsible for the accuracy and timeliness of nightly food and beverage sales reconciliation and monthly inventory reporting * Ensure staffing levels are appropriate for projected levels of business within budget parameters * Proactively monitor all event activity to ensure proper planning and execution for events * Leverage current trends in the food and beverage industry in order to recommend food and beverage business development strategies * Develop, implement, and update food and beverage policies and procedures that align with the department’s vision * Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of food and beverage employees * Ensure compliance with all related regulations pertaining to health and safety i.e., alcohol serving, safety, and food handling * Partners with culinary leadership to ensure high standards, cleanliness, and quality. * Serve as a committed and responsible member of the Abbotsford Senior Leadership Team, contributing to the strategic planning process REQUIRED EXPERIENCE AND QUALIFICATIONS: * At least 5-7 years of leadership experience in the Food & Beverage industry * Bachelor’s degree in Business or Hospitality, or an equivalent combination of education and experience * Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth, driving positive results and aligning with business goals in a related environment * An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level * Committed to a high level of quality, with a strong record of streamlining operations and improving service * Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service * Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P & L oversight * A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty * Excellent problem-solving skills, including the ability to analyze current business problems and implement recommended solutions. * Superior interpersonal, communication, and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners * Ability to handle conflicting deadlines and prioritize * Proficient computer skills including Microsoft Office programs * As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays * Experience in a high-volume sports and entertainment venue or related environment is an asset Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

The Director of Food and Beverage oversees all venue catering, concession operations, and premium club services to ensure a best-in-class culinary experience. They are responsible for strategic planning, financial reconciliation, inventory control, and leading the management team to maintain high service and safety standards.

Candidates must have at least 5-7 years of leadership experience in the food and beverage industry, preferably in high-volume sports or entertainment venues. A bachelor's degree in business or hospitality is required, along with strong fiscal management skills and the ability to work flexible hours including evenings and weekends.

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred
• Financial analysisPreferred

Identified from the job description. Confirm important requirements above.

• Food and beverage management
• Strategic planning
• Inventory control
• Financial analysis
• Budgeting
• Staff supervision
• Customer service
• Leadership
• Operations management
• Conflict resolution
• Communication
• Problem solving
• Fiscal management
• Business development
• Regulatory compliance
• Hospitality management
• Business Problems
• Fiscal Management
• Planning
• Reconciliation
• Business Development
• Business Acumen
• Management
• Strategic Planning
• Cleanliness
• Customer Service
• Regulatory Compliance
• Computer Literacy
• Conflict Resolution
• Training And Development
• Creativity
• Sales
• Financial Analysis
• Food Safety And Sanitation
• Forecasting
• Innovation
• Interpersonal Communications
• Inventory Control
• Problem Solving
• Microsoft Office
• Operations
• Coaching
• Staff Management
• Hospitality Management
• Streamlining
• Prioritization

• Hospitality
• Management & Leadership
• Food & Beverage
• Sports & Recreation
• Director of Food and Beverage
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week