Hospitality Supervisor - Quick Service

Position: Hospitality Supervisor, Quick Service Department: Hospitality Reports to: Manager/Assistant Manager/, Hospitality Hourly Rate: $26.00 At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests. We are now inviting enthusiastic, passionate individuals to join our event staff team and be part of the excitement during Canucks games, Warriors games, and concerts at Rogers Arena. We can’t wait to meet you! POSITION SUMMARY: An integral part of the hospitality team, Quick Service Supervisors lead a respective team during games and events at Rogers Arena and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position. A typical shift includes: * Leading a respective team and providing ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional * Contributing to building a high performance team by actively partnering with all staff of Rogers Arena * Other duties as required REQUIRED EXPERIENCE AND QUALIFICATIONS: * Must be at least 19 years of age * Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm * Must be able to safely lift up to 35 lbs. * Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time * Completion of Serving it Right Certificate * Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction * Strong communication and listening skills and the ability to communicate with guests and respond to inquiries * Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience * Proven front line customer service leadership in a Quick Service setting * Non-Canadian residents must hold a valid work permit with a minimum of 8 months of validity remaining * A strong understanding of and commitment to uphold our company values of discipline, respect, excellent, attitude, and mindset (DREAM) * This is an onsite role at Rogers Arena in downtown Vancouver Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

The Hospitality Supervisor leads a team during events at Rogers Arena to ensure exceptional fan service. They provide ongoing coaching and recognition to team members to maintain high performance and service standards.

Candidates must be at least 19 years old and possess a Serving it Right Certificate. The role requires the ability to work flexible hours including nights, weekends, and holidays, as well as the physical capacity to stand and lift up to 35 lbs.

• Customer servicePreferred
• Problem solvingPreferred
• LeadershipPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Customer Service
• Problem Solving
• Communication
• Listening
• Hospitality
• Food And Beverage
• Team Management
• Service Recovery
• Creativity
• Listening Skills
• Enthusiasm

• Hospitality
• Customer Service & Support
• Food & Beverage
• Sports & Recreation
• Management & Leadership
• Quick Service Technician
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week