IT Event Support

Position: IT Event Support Reports to: Manager, IT Infrastructure SUMMARY: The IT Event Support will troubleshoot company supported software and hardware problems and for receiving requests for technology services during all events (i.e. hockey games, concerts, etc.). The incumbent will be responsible for providing first level assistance and for assigning/dispatching technical support. ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned as required) * Provide first level support on computer hardware and software issues * Ensure timely recording, tracking, escalation and resolution of end-user technical problems and requirements received via telephone, e-mail, or in person * Record all calls in the Ticketing System as per escalation procedures and priority settings and assign to appropriate Technology Team member * Update documentation and schematics as required * Assist in documenting and communicating user/technical service policies for products supported by the Help Desk * Availability to work outside normal business hours i.e. evenings and weekends REQUIRED SKILLS, EXPERIENCE AND ABILITIES: * Working towards a degree or diploma in a technical related area * Strong technical aptitude * Basic understanding of Windows & Mac laptops, desktops, tablets, mobile devices, printers and assorted peripherals * Proven ability to work in a fast paced environment * A willingness to learn * Highly organized, and detailed with an ability to multi-task * Excellent written and verbal communications skills * Superior interpersonal skills, with an ability to interact effectively and in a professional manner with end users at all levels within the organization * Solid problem solving and troubleshooting skills * Familiarity with networking would be an asset * Onsite role at Rogers Arena Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled.

The IT Event Support provides first-level technical assistance for hardware and software issues during events and manages the ticketing system for service requests. They are responsible for documenting technical problems, updating schematics, and ensuring timely resolution of end-user requirements.

Candidates should be working towards a degree or diploma in a technical field and possess a strong technical aptitude. The role requires basic knowledge of various computing devices, excellent communication skills, and the ability to work flexible hours including evenings and weekends.

• Problem solvingPreferred
• interpersonal skillsPreferred
• DocumentationPreferred
• Multi-TaskingPreferred
• WindowsPreferred
• Communication SkillsPreferred
• Technical SupportPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Hardware troubleshooting
• Software troubleshooting
• Ticketing system
• Windows
• Mac
• Networking
• Communication skills
• Interpersonal skills
• Problem solving
• Multi-tasking
• Documentation
• Technical aptitude
• Professionalism
• Willingness To Learn
• Escalation Procedures
• IT Infrastructure
• Technical Support
• Communication
• Computer Hardware
• Creativity
• Help Desk Support
• Issue Tracking
• Interpersonal Communications
• Problem Solving
• Multitasking
• Peripheral Devices
• Technical Services
• Troubleshooting (Problem Solving)
• Tablets
• Technical Acumen

• Technology
• Customer Service & Support
• Sports & Recreation
• Event Support Specialist
• Technical Support Manager / Supervisor
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week