Scheduling Access Specialist

Job summary

The Scheduling Access Specialist manages provider schedules, coordinates patient appointments, and serves as the primary contact for patient access. They also perform receptionist duties, maintain patient records, and facilitate communication between patients and medical staff.

Job details

Primary contact for patient access for patients and other departments. Maintains provider schedules to achieve productivity targets, patient access and provider flow. Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule. Manages the schedule during transition to new models of care when applicable. Monitors physician’s panel and contacts patients who are past due for appointments. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment. Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information Reschedules patient appointments and extends patient schedules as necessary Processes cancellations and no show appointments and notifies clinician of change in schedule. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule Maintains efficient flow of daily patient schedule and front office operations Mail out new patient package when applicable Confirms appointments within 24 hours Liaison for existing and future patients seeking new and follow-up care appointments Performs tasks as a receptionist and EMR Specialist as needed Timely communication of unresolved issues to manager or designee to facilitate timely interventions Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests Maintains confidentiality regarding patient information in accordance to HIPAA regulations Ability to float to other MACC practices when required Perform other work-related duties and activities as assigned or requested Ability to read, write and communicate in English High school graduate or equivalent At least one (1) year of experience with medical scheduling preferred At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred Demonstrated excellence in providing customer service Strong communication and interpersonal skills Medical terminology knowledge preferred Typing skills at 30 WPM preferred

What you’ll do

The Scheduling Access Specialist manages provider schedules, coordinates patient appointments, and serves as the primary contact for patient access. They also perform receptionist duties, maintain patient records, and facilitate communication between patients and medical staff.

Requirements

Candidates must have a high school diploma or equivalent and strong communication skills. At least one year of experience in medical scheduling and proficiency with electronic medical records and office technology is preferred.

Listed skills

• Customer service · Preferred
• interpersonal skills · Preferred
• Office Administration · Preferred
• Data entry · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Medical scheduling
• Electronic medical records
• Customer service
• Medical terminology
• Communication skills
• Interpersonal skills
• Typing
• Data entry
• Phone etiquette
• Insurance verification
• Patient registration
• Office administration
• Follow-Up Care
• Professionalism
• Medical Records
• Customer Service
• Communication
• Confidentiality
• Demography
• Urgent Care
• Emergency Departments
• Electronic Medical Record
• English Language
• Front Office
• Health Insurance Portability And Accountability Act (HIPAA) Compliance
• Interpersonal Communications
• Medical Terminology
• Microsoft Office
• Operations
• Scheduling
• Setting Appointments

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Scheduling Specialist
• Scheduler / Operations Coordinator
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• Production, Planning, and Expediting Clerks