Service Advisor - Capital GMC Buick, Edmonton

Company: Capital GMC Buick Inc./DBA Capital GMC Buick Edmonton Shift Your Career into High Gear You know cars. You know people. And you know how to make every service visit feel effortless. If that sounds like you, it’s time to join the team at Capital GMC Buick where we take pride in doing things differently. We are a multi-year award winning dealership boasting exceptional employee culture scores and tenured staff, which contributes to our incredible success. You want to be a part of this!! We’re looking for a Service Advisor who brings energy, honesty, and a commitment to making customers feel at ease. What You’ll Do Welcome customers with a smile and genuine interest in their needs Diagnose and explain vehicle concerns in clear, simple terms Prepare transparent cost estimates and repair orders Stay connected with customers throughout their visit — no surprises, just great service Work closely with our technicians and parts team to keep everything running smoothly Deliver top-tier results in customer satisfaction and service excellence What’s In It for You (The Capital Advantage) We're one of Canada's Best Managed Companies for a reason! Financial Stability: Competitive pay plans that are reviewed regularly. True Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off. Health & Wellness: Comprehensive medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, plus an Employee Family Assistance Program. Incredible Perks: Employee discounts on vehicle purchases, parts, and servicing, corporate cell phone plan rates, years of service recognition gifts, and more! Investment in Your Future: Optional RRSP deductions – because long-term matters, too. Career Velocity: We prioritize promoting from within. You’ll get ongoing training and opportunities to grow your career across our Western Canadian network. Family First: A maternity leave top-up program and paid bereavement time so you can prioritize what matters most. What We’re Looking For Friendly, confident communicator with experience in customer-facing roles Team player with a drive to hit goals and deliver results Adaptable nature that thrives in fast-paced environments Valid driver’s license and a passion for the automotive industry Previous experience in a service or dealership environment is an asset At Capital GMC Buick, every customer counts and every team member matters. Shift your career into high gear and apply today! At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization. Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location. Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.

The Service Advisor is responsible for welcoming customers, diagnosing vehicle concerns, and explaining repair needs clearly. They must prepare transparent cost estimates and maintain consistent communication with customers and the technical team throughout the service process.

Candidates should have experience in customer-facing roles and a valid driver's license. A passion for the automotive industry and previous experience in a dealership environment are considered strong assets.

• Competitive pay plans • Paid flex time • Medical benefits • Dental benefits • Short-term disability • Long-term disability • Health spending account • Employee family assistance program • Employee discounts on vehicle purchases • Employee discounts on parts • Employee discounts on servicing • Corporate cell phone plan rates • Years of service recognition gifts • Optional RRSP deductions • Maternity leave top-up program • Paid bereavement time

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Communication
• Vehicle diagnostics
• Repair order preparation
• Cost estimation
• Teamwork
• Problem solving
• Automotive industry knowledge
• Interpersonal skills
• Adaptability
• Workplace Inclusivity
• Valid Driver's License
• Automotive Industry
• Customer Service
• Database Administration
• Discounts And Allowances
• Innovation
• Purchasing
• Confident Communicator
• Scheduling
• Honesty

• Customer Service & Support
• Retail
• Transportation
• Service Advisor
• Automotive Customer Service Representative
• Contact Centre Information Clerks
• Customer Service Representatives

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week