Supervisor- Personal Support Services

Who We Are Carefor is Eastern Ontario’s largest home care and community support services not-for-profit, with over 1,200 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice and dignity since 1897. For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family. At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives Overview As the Supervisor, Personal Support Services (PSS), you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, engage with service funders (primarily Ontario Health at Home Care Coordinators), participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients. Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position. This is a 13-month term position based in Ottawa. Responsibilities Oversees and assists the Manager with the clinical operation of the PSS program Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition. Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff Completes annual performance reviews on assigned Personal Support Services staff Identifies and discusses with the Manager employee issues requiring disciplinary action Assists in determining the required staffing complement based on identified needs Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours. Qualifications A Registered Practical Nurse (RPN), licensed to practice in Ontario, in good standing, is required A minimum 1-year leadership is preferred A minimum of 2 years community experience in Nursing or Personal Support Services Demonstrated leadership abilities with highly developed organizational skills Demonstrated understanding of CNO Standards of Practice Excellent interpersonal and verbal/written communication skills Excellent computer skills/knowledge and familiarity with scheduling systems Ability to work collaboratively with internal and external stakeholders A vehicle and a valid Ontario Driver’s license are required Ability to manage coinciding demands Demonstrated flexibility and adaptability What We Offer Defined Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP) Employee and Family Assistance Program Professional Development Opportunities Leadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundaries A collaborative, diverse and inclusive team culture Wellness program Company events Work-life balance EDI Statement Carefor values equity, diversity and inclusion in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing inclusive, barrier-free recruitment and selection processes and a work environment that supports our diverse workforce. If you require accommodations at any stage of the recruitment process, please let your recruiter know when contacted. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

Oversees the daily delivery of personal support services and manages the clinical operation of the PSS program. Responsible for creating client care plans, mentoring staff, and conducting performance reviews to ensure high-quality service delivery.

Requires a Registered Practical Nurse (RPN) license in Ontario with at least 2 years of community nursing or personal support experience. A valid Ontario Driver's license, vehicle, and preferred leadership experience are also required.

• Defined Pension Plan (HOOPP) • Employee and Family Assistance Program • Professional Development Opportunities • Wellness Program • Company Events

Identified from the job description. Confirm important requirements above.

• Clinical Operation Management
• Staff Coaching
• Performance Management
• Care Planning
• Employee Relations
• Recruitment
• CNO Standards of Practice
• Interpersonal Communication
• Scheduling Systems
• Stakeholder Collaboration
• Organizational Skills
• Case Conferencing
• Support Services
• Operational Performance Management
• Valid Driver's License
• Adaptability
• Communication
• Computer Literacy
• Continuous Improvement Process
• Development Management
• Leadership
• Home Health Care
• Human Resource Management
• Innovation
• Nursing
• Performance Review
• Coaching
• Team Performance Management
• Scheduling
• Registered Practical Nurse

• Healthcare
• Management & Leadership
• Social Services
• Support Services Supervisor
• Caregiver / Personal Care Aide
• Companions and Valets
• Personal Care Aides
• Home Health and Personal Care Aides

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Sep 30, 2026

Posting language

English

Working hours

40 hours per week