Client Service Coordinator (Healthcare)

Job summary

The Client Service Coordinator acts as the primary point of contact for clinic clients, managing front desk operations, scheduling, and administrative tasks. They are responsible for triaging calls, coordinating with clinicians, and performing basic accounting and inventory management duties.

Job details

ARE YOU READY TO LOVE WHERE YOU WORK AND WHAT YOU DO? Impactful companies are built by extraordinary people - period. We know that when you love your work, our clients win, so we maximize your potential and workplace happiness from day one with: Ideal work-life balance working Monday to Friday, DAYS! Competitive pay including merit increases and annual cost-of-living adjustments Health & dental benefits as well as an employee and family assistance program (available to you on your very first day of employment) Three weeks vacation as well as other personal leave time (provided immediately) Employee and family discounts on equipment, supplies and services Annual profit-sharing bonus RRSP matching The opportunity to represent a company who makes a real difference in the community through our Careica Gives volunteerism and corporate donations initiative (https://careicahealth.com/careica-gives/) The opportunity to work in a collaborative, client-focused and fun-loving culture rooted in caring (others just say it - we live it) TELL ME MORE ABOUT THE ROLE: Have you ever walked into a busy healthcare clinic and felt instantly at ease? The waiting room is quiet, the front desk assistant greets you with a warm smile, and your check-in feels completely effortless. To the client, it feels like a peaceful sanctuary. But behind that front desk counter? It’s a high-speed command center. Phones are ringing, insurance portals are loading, urgent results are flying in, and clinician schedules are shifting by the minute. These exceptional people are orchestrating it all—triaging phone calls, coordinating with clinicians, booking appointments, managing charts, and solving administrative crises in real-time, all while maintaining a warm, reassuring smile for the client standing right in front of them. We call them “Client Service Coordinators”. This is a career for those who love guiding others through their health journey and are blessed with the gift of organization. Our purpose is "Helping people live their best lives" and we are fulfilled when we improve the health and well-being of our clients. How you'll crush the day: You’ll be excited to start the morning with coffee in-hand, energized and self-motivated to be the quarterback of the clinic Our clients first interactions happen with you, either in-person or over the phone, and after hearing your kind voice and soothing empathy they will feel great about choosing us for their therapy needs You’ll educate and empower clients on our unique services and equipment, process payment and send them home with a smile on their face You’ll perform basic accounting functions (A/R) and inventory management WHAT QUALIFICATIONS DO I NEED FOR THIS ROLE? Completion of high school Exceptional customer service skills Medical office education or experience is welcomed Well organized and tech savvy (able to confidently use MS Office) IF YOU ARE INTERESTED IN MAKING A REAL DIFFERENCE: Please attach your resume and optional cover letter, then answer the skill testing questions. If you’d like to learn more about Careica Health, visit our website at https://careicahealth.com/#

What you’ll do

The Client Service Coordinator acts as the primary point of contact for clinic clients, managing front desk operations, scheduling, and administrative tasks. They are responsible for triaging calls, coordinating with clinicians, and performing basic accounting and inventory management duties.

Requirements

The role requires the completion of high school and exceptional customer service skills. Previous medical office education or experience is considered an asset, and candidates must be well-organized and proficient with Microsoft Office.

Benefits

• Health benefits • Dental benefits • Employee and family assistance program • Three weeks vacation • Personal leave time • Employee and family discounts • Profit-sharing bonus • RRSP matching

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Accounting · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Triage
• Appointment scheduling
• Chart management
• Accounting
• Inventory management
• Microsoft Office
• Communication
• Empathy
• Organization
• Problem solving
• Self-Motivation
• Accounts Receivable
• Basic Accounting Functions
• Customer Service
• Corporate Donations
• Inventory Management
• Technical Acumen

Job areas

• Healthcare
• Customer Service & Support
• Administrative
• Healthcare Coordinator
• Healthcare Customer Service Representative
• Insurance Representatives
• Customer Service Representatives