Administration- Team Coordinator/ Medical Scheduler

Job summary

The Team Coordinator manages service schedules for healthcare staff and acts as a primary point of contact for patients, families, and internal teams. They are responsible for entering data into systems, handling inbound inquiries, and ensuring administrative functions are performed accurately.

Job details

Who We Are CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario. Overview CarePartners is adding to our team and we are looking for Team Coordinators to ensure effective customer service and communication between patients, families, and staff. Our Team Coordinators ensure the scheduling of our PSWs, Nurses, and Therapists meets service delivery standards and administrative functions related to client services are performed in a timely manner. We have immediate Part-Time openings in the Brockville, ON office! Hours of work are a schedule of defined shifts. We hire for days/afternoons/evenings. Part-Time roles include shifts every other weekend and there is an opportunity to pick up additional shifts. What We Offer Incentives and Perks Meaningful, fulfilling work, helping patients and their families behind the scenes Supportive team environment and a great corporate culture Paid orientation and comprehensive training and onboarding Access to group discounts, including exclusive discounts from various retailers Total rewards program which includes health & dental benefits An Employee Assistance Program (EAP) for you and your family members Opportunities for continuing education and training Hands on mentoring and leadership support Opportunities to volunteer in countries with limited access to healthcare services This position offers a competitive compensation grid, the hourly range is $17.60 to $18.91. What The Role Involves You’ll be the bridge between patients/caregivers, their families, Personal Support Workers, team supervisors, funders, finance and other CarePartners employees Receiving routine referral/intake information from funders and private-pay clients Developing and coordinates service schedules while considering relevant factors Informing workers of new assignments and changes to their schedules in accordance with the collective agreement and seniority Entering relevant information into the automated information system/database Producing schedules and reports on regular basis, and on request of the Supervisor Receiving and manage inbound telephone calls and email inquiries related to service Performing other administrative duties Other duties as required What You Bring A strong desire and commitment to making a difference in the lives of their patients Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required Exceptional interpersonal and customer service skills Ability to work both independently and as part of a team Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel A strong attention to detail and the ability to learn new systems and databases Effective verbal and written communication skills Non-traditional hours, including evenings and weekends are required Experience working within a unionized environment and the health care field an asset A clear background check CarePartners In Your Community In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009. Accessibility CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process. Artificial Intelligence CarePartners uses iCIMs as part of our recruitment and hiring process. While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making. All AI-generated outputs are subject to human review to ensure accuracy and fairness. This job posting is available due to an existing vacancy.

What you’ll do

The Team Coordinator manages service schedules for healthcare staff and acts as a primary point of contact for patients, families, and internal teams. They are responsible for entering data into systems, handling inbound inquiries, and ensuring administrative functions are performed accurately.

Requirements

Candidates must have at least one year of administrative or customer service experience and possess strong proficiency in Microsoft Office. Post-secondary education is preferred, and the role requires the ability to work non-traditional hours including evenings and weekends.

Benefits

• Health benefits • Dental benefits • Employee Assistance Program • Paid orientation • Training and onboarding • Group discounts • Mentoring and leadership support • Continuing education opportunities

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Scheduling
• Administrative support
• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Data entry
• Communication
• Interpersonal skills
• Attention to detail
• Database management
• Problem solving
• Support Services
• Resilience
• Administrative Functions
• iCIMS (Recruitment Software)
• Artificial Intelligence
• Automated Information Systems
• Decision Making
• Customer Service
• Client Services
• Training And Development
• Disabilities
• Employee Assistance Programs
• Finance
• Leadership
• Home Health Care
• Mentorship
• Rehabilitation
• Nursing
• Employee Onboarding
• Caregiving
• Transitional Care
• Detail Oriented

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Scheduler/Team Coordinator
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks