Therapeutic Crisis Intervention Trainer

Job summary

The Trainer is responsible for delivering high-quality crisis prevention and intervention training to frontline employees to ensure trauma-informed care. This role also involves monitoring employee competence, maintaining certification records, and collaborating across departments to uphold agency standards.

Job details

Therapeutic Crisis Intervention (TCI) Trainer Temporary: 14 month contract Full-Time Hours: Monday to Friday with occasional weekend travel days Pay Type: Salaried Position: In-Person It's time to turn your passion into action at CarePros as a Therapeutic Crisis Intervention (TCI) Trainer on our dynamic Service Excellence team! This is your chance to work with an exciting, growing organization. If you’re ready to make an impact with your Therapeutic Crisis Intervention (TCI) training expertise, we want you! WHO WE ARE At CarePros, we're a team of people who genuinely love what we do, supporting persons served and making a real difference in their lives. We create personalized, staffing-based programs for children, youth, and adults in our homes, built around what each person needs. We also offer specialized foster care for children and youth. Every day, we walk alongside people living with complex behavioural and mental health needs and developmental disabilities, and we're honoured to do it. CarePros is a highly awarded organization recognized for growth, innovation, and people-first leadership: Canada’s Top Growing Companies (The Globe and Mail) Canada’s Safest Employer Awards Diversity Award of Distinction (Alberta Chambers of Commerce) ABOUT THE ROLE The TCI Trainer plays a critical role in supporting CarePros’ commitment to trauma-informed, culturally responsive care through the delivery of high-quality crisis intervention training. Certified by Cornell University, the TCI Trainer equips frontline employees with the skills, knowledge, and confidence to safely manage crisis situations. The TCI Trainer works closely with the Manager of Service Excellence to ensure our services meet the highest standards of quality by providing training to employees. Occasional travel is required to deliver in person training in Red Deer and Grande Prairie. You will facilitate new hire TCI training, ongoing TCI training and annual TCI certification training for all Service Delivery team members as well as maintain training certification records. This position is ideal for a professional passionate about Therapeutic Crisis Intervention and fostering resilience, safety, and growth in high-stress environments. REQUIREMENTS AND QUALIFICATIONS Current Therapeutic Crisis Intervention (TCI) Trainer certification from Cornell University. Knowledge of Commission on Accreditation of Rehabilitation Facilities (CARF) standards. Post-secondary education in Child and Youth Care, Social Work, Psychology, Human Services, or a related field. Valid class 5 Alberta driver's license. Clear vulnerable sector check (VSC) obtained from police services within the last 6 months. Clear intervention record check (IRC) obtained from children's services within the last 6 months. Minimum 1 year of experience working directly with children, youth and/or adults in residential, group care, or behavioural support settings. Minimum 1 year of experience training employees that work directly with children and youth in residential, group care, or behavioural support settings. Minimum 1 year of experience facilitating adult learning and delivering training programs. Use of personal vehicle. Travel is required to facilitate in person training in Edmonton, Red Deer, and Grande Prairie as scheduled. WE OFFER YOU Temporary full-time 14-month contract role. $0.55 per kilometre mileage reimbursement. Fun and engaging company events. We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday. Meaningful work connected directly to human impact. The opportunity to work in a growing, award-winning agency. An inclusive, diverse, and supportive culture where we work together as one team. At CarePros, we celebrate wins, share laughs, and lift each other up. Here, you're part of something bigger, surrounded by people who believe in the power of community, connection, and caring. If you're ready to make a real difference, apply today! Learn more: www.carepros.ca We thank all applicants for their interest; however, only those selected for an interview will be contacted. #hp

What you’ll do

The Trainer is responsible for delivering high-quality crisis prevention and intervention training to frontline employees to ensure trauma-informed care. This role also involves monitoring employee competence, maintaining certification records, and collaborating across departments to uphold agency standards.

Requirements

Candidates must hold a current Therapeutic Crisis Intervention (TCI) Trainer certification from Cornell University and possess post-secondary education in a related human services field. At least one year of experience in both training employees in behavioural support settings and facilitating adult learning is required.

Benefits

• Mileage reimbursement • Employee benefit program • Company events

Listed skills

• crisis intervention · Preferred
• Documentation · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Therapeutic Crisis Intervention
• Crisis prevention
• Crisis intervention
• Adult learning
• Training facilitation
• Medication management
• Documentation
• Critical incident reporting
• Health and safety
• Trauma-informed care
• De-escalation
• Communication
• Strategic planning
• Relationship building
• Trauma Informed Approaches
• De-escalation Techniques
• Crisis Prevention
• Resilience
• Ethical Standards And Conduct
• Valid Driver's License
• Cultural Responsiveness
• Quality Improvement
• Adult Education
• Mental Health
• Social Work
• Crisis Intervention
• Crisis Management
• Developmental Disabilities
• Leadership
• Psychology
• Human Services
• Incident Reporting
• Innovation
• Medication Administration
• Trauma Care

Job areas

• Social Services
• Education
• Healthcare
• Contract Trainer
• First Aid Instructor
• Personal Care Workers in Health Services Not Elsewhere Classified
• Health Education Specialists