Registered Pharmacy Technician - Prescription Continuity Lead

Position Summary At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way. The Prescription Continuity Lead is a Registered Pharmacy Technician, who reports to the Assistant Manager. The position is responsible for technical and workflow functions concerning the Prescription Continuity department, specifically, training of new pharmacy assistants, troubleshooting staff inquiries, investigating incidents in the Prescription Continuity department and meeting daily operational objectives. They are also responsible for projects and pharmacy initiatives in the department as delegated by the pharmacy management team. Why you should join CareRx Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care. Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve. Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs. Defined Work Schedule: Offers a healthy work-life balance with predictable hours. Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy. Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do. Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career. Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation. Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together. Role Accountabilities: * Ensuring accurate documentation of completed work as per policies and procedures · Preparing prescriptions (gathering data from nursing staff) to be filled via dispensary software · Processing, adjudicating, closing batches, and processing batch prescriptions · Processing roll over / unfills for continuity · Assisting in the processing and coordination of emergency supplies · Ensuring close monitoring and escalation of batched medications for controlled substances ensuring refills are maintained · Maintaining a clean and safe work environment · Maintaining strict confidentiality and ethical standards · Assist with incident investigation · Train new hires, reporting progress back to your Manager · Coordinate billing processes and requirements with other Pharmacy Assistant Leads · Project support as required Lead Activities * Draft schedules for designated areas for management approval. Identifying need or opportunity for resource allocation. * Monitor daily workflow, actively work to manage bottlenecks and escalate where appropriate. * Work with designated managers to reallocate resources and request for resources throughout the day and project periods. * Conduct training on procedures for new and developing team members. * Act as a subject matter expert in the area of compliance * Assist in the development and maintenance of SOP for compliance procedures and processes. * Ensures Health and Safety Policies and procedures are followed * Escalation of staff disputes to management, acting in a manner that is professional. * Uphold and display CareRx values. * Manage huddles when the designated manager is absent as applicable. What You Will Bring to The Team: * Strong interpersonal communication skills, able to maintain a professional demeanor when speaking with clientele · Remains calm under pressure and is able to meet tight deadlines · Excellent organizational skills and detail-oriented · Strong verbal and written communication skills · Demonstrated customer service experience; strong motivation to succeed · Possess a positive, cooperative and team-oriented attitude · Ability to manage changing priorities · Ability to work independently, and as a member of a team · Customer service oriented · Excellent problem-solving and decision-making skills · Strong attention to detail · Strong organizational and time-management skills Location: 17969 106 Ave NW, Edmonton, AB T5S Opportunity: This is a current existing position AI Disclosure: CareRx does not use AI to screen candidates Application Process CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process. All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.

The Prescription Continuity Lead oversees technical and workflow functions, including training new staff and troubleshooting inquiries within the department. They are responsible for managing daily operational objectives, incident investigations, and coordinating pharmacy projects as delegated by management.

Candidates must be a Registered Pharmacy Technician with strong interpersonal, organizational, and problem-solving skills. The role requires the ability to work independently and as part of a team while maintaining strict confidentiality and ethical standards.

• Medical coverage • Dental coverage • Flexible benefits • Professional development opportunities • Inclusive workplace

• Time managementPreferred
• Customer servicePreferred
• Pharmacy OperationsPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CompliancePreferred
• Decision MakingPreferred
• DocumentationPreferred
• Team LeadershipPreferred
• interpersonal communicationPreferred

Identified from the job description. Confirm important requirements above.

• Pharmacy operations
• Prescription processing
• Team leadership
• Staff training
• Incident investigation
• Workflow management
• Interpersonal communication
• Problem-solving
• Decision-making
• Organizational skills
• Attention to detail
• Time management
• Compliance
• Customer service
• Documentation
• Employment Equity
• Workplace Inclusivity
• Pharmacy Management
• Composure
• Professionalism
• Workflow Management
• Organizational Skills
• Ethical Standards And Conduct
• Adjudication
• Elderly Care
• Artificial Intelligence
• Billing
• Management
• Decision Making
• Customer Service
• Communication
• Confidentiality
• Leadership
• Interpersonal Communications
• Problem Solving
• Long-Term Care
• Medical Prescription
• Nursing
• Resource Allocation
• Time Management
• Troubleshooting (Problem Solving)
• Team Oriented
• Registration
• Coordinating
• Calmness Under Pressure
• Teamwork
• Detail Oriented

• Healthcare
• Management & Leadership
• Administrative
• Registered Pharmacy Technician
• Pharmacy Technician
• Pharmaceutical Technicians and Assistants
• Pharmacy Technicians

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

38 hours per week