Fraud Operations Specialist

Job summary

The Fraud Operations Specialist will serve as the primary point of contact for security inquiries and enforce safety protocols to protect customer data. They will also analyze fraudulent user behavior, investigate trends, and collaborate with cross-functional teams to optimize risk mitigation strategies.

Job details

Join Team CARFAX as a Fraud Operations Specialist! Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days in the London, ON office per week, subject to change with future business needs. What You’ll Be Doing: * Serve as the primary point of contact for security inquiries, confidently enforcing safety protocols and business rules while maintaining a professional, empathetic, and high-satisfaction customer experience. * Support security policies and fraud prevention measures, balancing firm account protection and compliance with strategies that build trust, retain accounts, and prevent revenue leakage. * Rigorously enforce security standards and safely manage sensitive customer data in strict compliance with confidentiality guidelines. Fraud Operations & Risk Mitigation: * Analyze fraudulent user behavior and data to investigate, identify trends, and mitigate suspicious activity. * Support background and account verification optimizations to maximize dealer revenue. * Track emerging fraud trends and pattern anomalies to help strengthen platform security. Collaboration, Analytics & Reporting: * Partner with cross-functional teams and risk analysts to share insights, optimize workflows, and build best practices. * Maintain meticulous case documentation and generate data-driven operational reports. * Synthesize risk findings and present clear summaries and actionable recommendations to leadership. * Proactively identify process bottlenecks and implement creative solutions to optimize team efficiency and workflow operations. Compliance & Incident Response: * Monitor and inform internal compliance policies, security standards, and business rules. * Swiftly respond to active security incidents to minimize operational impact and protect customer data. What We’re Looking For: * Experience: 1–3+ years in customer service, risk operations, or call center environments. * Technical Skills: Advanced proficiency in Microsoft Excel; experience with Salesforce or similar CRM tools preferred. * Operational Drive: Proven track record of consistently meeting or exceeding internal and external Service Level Agreements (SLAs). * Analytical Mindset: High attention to detail with strong pattern-recognition and problem-solving skills. * Communication: Exceptional written and verbal communication skills; ability to document complex technical cases clearly. * Bonus Skills: Conversational or fluent Spanish language skills are a strong plus. * Adaptability & Innovation: Comfortable navigating change, testing new operational strategies, and adapting quickly to evolving business needs. What’s in it for you: * Competitive compensation, benefits and generous time-off policies * 4-Day summer work weeks and a winter holiday break * 401(k) / DCPP matching * Annual bonus program * Casual, dog-friendly, and innovative office spaces * For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits [https://jobs.jobvite.com/carfax/p/benefits] Don’t just take our word for it: * 10X Virginia Business Best Places to Work * 10X Washington Post Top Workplace * 9X Washingtonian Great Places to Work * 3X St. Louis Post-Dispatch Best Places to Work Vacancy Status: This posting is for an existing vacancy. Base Salary: The anticipated base salary range for this position is CAD $48,000 to $65,500 annually. Final base salary will be determined based on geographical location, experience, and qualifications. Benefits: Join a company that values your total wellbeing. CARFAX offers competitive compensation, comprehensive healthcare coverage, and the chance to make a meaningful impact in an industry-leading organization. Our benefit offerings can be found at: CARFAX Careers [https://jobs.jobvite.com/carfax/p/benefits].

What you’ll do

The Fraud Operations Specialist will serve as the primary point of contact for security inquiries and enforce safety protocols to protect customer data. They will also analyze fraudulent user behavior, investigate trends, and collaborate with cross-functional teams to optimize risk mitigation strategies.

Requirements

Candidates should have 1–3+ years of experience in customer service, risk operations, or call center environments. Proficiency in Microsoft Excel and experience with CRM tools like Salesforce are required, along with strong analytical and communication skills.

Benefits

• Competitive compensation
• Comprehensive healthcare coverage
• 4-Day summer work weeks
• Winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Generous time-off policies

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Data analysis · Preferred
• Compliance · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Reporting · Preferred
• Salesforce · Preferred
• CRM Tools · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fraud prevention
• Risk mitigation
• Customer service
• Microsoft Excel
• Salesforce
• CRM tools
• Data analysis
• Pattern recognition
• Problem-solving
• Communication
• Incident response
• Compliance
• Reporting
• Security protocols
• Spanish language
• Empathy
• Fraud Prevention
• Workflow Management
• User Research
• Risk Mitigation
• Adaptability
• Behavioral Analytics
• Customer Relationship Management
• Call Center Experience
• Customer Service
• Confidentiality
• Customer Data Management
• Incident Response
• Spanish Language
• Leadership
• Innovation
• Problem Solving
• Operations
• Pattern Recognition
• Relationship Building
• Security Policies
• Service-Level Agreement
• Verbal Communication Skills
• Balancing (Ledger/Billing)
• Teamwork
• Detail Oriented

Job areas

• Security & Safety
• Customer Service & Support
• Data & Analytics
• Finance & Accounting
• Administrative
• Fraud Operations Specialist
• Scheduler / Operations Coordinator
• Stock Clerks
• Production, Planning, and Expediting Clerks

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