Customer Service Representative

Job summary

The Customer Service Representative will manage grain and crop input transactions, including logistics coordination, invoicing, and contract management. They are also responsible for resolving customer delivery issues and maintaining accurate records in company databases.

Job details

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions. Job Purpose and Impact The Customer Service Representative will support a moderate scale of customer service activities for a group of agricultural business locations. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.Key Accountabilities Processing and supporting the full cycle of grain and crop input transactions, ensuring accuracy and compliance. Coordinating logistics and delivery schedules for products. Managing contracts, invoicing, settlements, and payments. Responding promptly to customer inquiries, resolving issues, and providing proactive communication. Maintaining systems and databases related to shipments, inventory, and customer accounts. Executing customer service strategies and supporting improvement projects. Escalating complex issues to appropriate staff when necessary. Other administrative duties as assigned. Position Information Relocation assistance will not be provided for this position.Qualifications Minimum Required Diploma/Certificate or Bachelor’s degree in a related field (agriculture or business) or equivalent experience. Strong customer service skills with ability to build and maintain lasting relationships. Demonstrated proficiency in Microsoft Word, Excel, and Outlook. Ability to work extended or flexible hours as required. Ability to sit and work on a computer for long periods of time, including repetitive keyboard activity. Must be legally entitled to work for Cargill in Canada. Preferred Agricultural background and understanding of industry practices. Experience or knowledge in SAP, Salesforce, and Power BI. Two years of experience in a business setting (other combinations of education and experience considered). At Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes. Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs.

What you’ll do

The Customer Service Representative will manage grain and crop input transactions, including logistics coordination, invoicing, and contract management. They are also responsible for resolving customer delivery issues and maintaining accurate records in company databases.

Requirements

Candidates must have a diploma, certificate, or bachelor's degree in agriculture or business, along with strong proficiency in Microsoft Office applications. Previous experience in a business setting is preferred, and the ability to work flexible hours is required.

Listed skills

• Power BI · Preferred
• SAP · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred
• invoicing · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Logistics coordination
• Transaction processing
• Contract management
• Invoicing
• Inventory management
• Data entry
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• SAP
• Salesforce
• Power BI
• Communication
• Problem solving
• Relationship building
• Supply Chain
• Administrative Functions
• Agriculture
• Customer Service
• Contract Management
• Risk Management
• SAP Applications
• Customer Inquiries

Job areas

• Customer Service & Support
• Agriculture
• Logistics
• Administrative
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives