Customer Service Representative

Job summary

Support customer service activities for a single-site team by processing complex customer orders and monitoring shipping and returns. Maintain shipment and inventory records, communicate order and invoice information to customers, and resolve or escalate service issues.

Job details

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions. Job Purpose and Impact The Customer Service Representative, will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues. Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Inform customers about order status, invoices, contract balances and other information needed to complete the sale. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Qualifications Minimum Qualifications Bachelor’s degree in a related field or equivalent experience. At Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes. Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs. At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.

What you’ll do

Support customer service activities for a single-site team by processing complex customer orders and monitoring shipping and returns. Maintain shipment and inventory records, communicate order and invoice information to customers, and resolve or escalate service issues.

Requirements

A bachelor’s degree in a related field or equivalent experience is required. The role calls for a basic understanding of customer service practices and procedures, with the ability to handle routine issues under supervision and escalate more complex matters.

Listed skills

• Customer service · Preferred
• Inventory management · Preferred
• Demand Forecasting · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Shipping Coordination
• Returns Management
• Order Issue Resolution
• Delivery Issue Resolution
• Customer Communication
• Shipment Tracking
• Inventory Management
• Demand Forecasting
• Invoice Support
• Contract Balance Management
• Customer Service Strategy
• Process Improvement
• Issue Escalation
• Supply Chain
• Customer Demand Planning
• Sales
• Invoicing
• Risk Management

Job areas

• Customer Service & Support
• Logistics
• Agriculture
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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