Customer Service Representative, Precision Ag

Job summary

The Customer Service Representative will manage shipping, returns, and complex order processing while maintaining inventory databases. They will also provide in-person and remote customer support, handle payments, and assist sales representatives with documentation.

Job details

Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life’s essentials, we enable businesses to grow, communities to prosper, and consumers to live well. This position is in our Ag & Trading enterprise, where we connect producers and users of grains and oilseeds around the globe through origination, trading, processing, and distribution. We also offer a range of farmer services and risk management solutions. Job Purpose and Impact The Customer Service Representative (Part time), will support a moderate scale of customer service activities for a single site team. In this role, you will contribute to optimizing and monitoring shipping and returns, including processing complex orders from customers and resolving order or delivery issues.Key Accountabilities Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management. Complete bank deposits and reconcile/close credit card batches. Provide customer assistance in person, by phone, and through messaging platforms, while supporting sales representatives with invoicing, documentation, and payment processing. Post customer payments, manage financing disbursements, process interest charges, and generate monthly account statements. Execute customer service strategies. Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned Position Information Relocation assistance will not be provided for this position.Qualifications Minimum Required Bachelor's degree in a related field or equivalent experience Driver’s license Learn to operate small equipment Available to work 20 hours per week Legally entitled to work for Cargill in Canada At Cargill, we are committed to building a workplace where individuals from all backgrounds feel respected, valued, and able to contribute fully. We believe that bringing together different perspectives strengthens our teams and drives better outcomes. Cargill is an equal opportunity employer and is committed to providing an accessible recruitment experience. If you require accommodation at any stage of the hiring process, please let us know so we can work with you to meet your needs. At Cargill, we care about your safety and want your job search experience to be a positive one. Unfortunately, there are scams out there where individuals pretend to be Cargill recruiters to try to collect personal information or request payment. Please know that Cargill will never ask you for money during the hiring process, and in most cases, we only accept applications through our official careers site, with the exception of some roles in our production plants. If something doesn't feel right or you have questions, don't hesitate to contact us. To learn more, visit our Notice on Fraudulent Job Offers.

What you’ll do

The Customer Service Representative will manage shipping, returns, and complex order processing while maintaining inventory databases. They will also provide in-person and remote customer support, handle payments, and assist sales representatives with documentation.

Requirements

Candidates must have a bachelor's degree or equivalent experience and a valid driver's license. The role requires the ability to operate small equipment and availability to work 20 hours per week.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Documentation · Preferred
• Communication · Preferred
• Data entry · Preferred
• Payment Processing · Preferred
• Inventory management · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Inventory management
• Shipping and returns
• Order processing
• Invoicing
• Documentation
• Payment processing
• Data entry
• Reconciliation
• Communication
• Problem solving
• Precision agriculture
• Supply Chain
• Valid Driver's License
• Deposit Accounts
• Customer Service
• Customer Demand Planning
• Sales
• Inventory Management
• Risk Management
• Payment Processing

Job areas

• Customer Service & Support
• Agriculture
• Logistics
• Administrative
• Customer Service Representative/Agent
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

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