Bilingual Credit and Collection agent

Job summary

With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it. Carmichael is a place where your experience will be val…

Job details

With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it. Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success. Credit & Collection Agent Location: 3822 ave de Courtrai, Montreal, QC Hours: 8:00am-5:00pm, 40 hours per week. Tasks and Responsibilities Generate and sending of statements of account. Replying to customers on their billing queries. Following up with customers regarding payments for their outstanding receivable balances. Collaborating with the branches to resolve customers’ claims for credit notes. Establish credit for new customers, as well as credit for existing customers on large projects. Analyzing and assessing the creditworthiness of new clients/existing accounts by using external credit risk management tools Support the department in various tasks, as determined by the department supervisor. Requirements Minimum of 3 years’ experience in the field of collections. Experience and knowledge of collections in the field of construction (denunciations, lien waivers) is considered an asset. Must be able to work in excel. Ability to multi-task. Must be capable of reconciling customer accounts. Must be capable of simultaneously handling several accounts receivable listings of various branches. Must be bilingual in English/French, you will be communicating with internal and external customers throughout multiple provinces. What we offer: Extensive Group benefits plan Pension plan paid by entirely by company. Employee family assistance program paid by the company. Short and Long term disability plans Group RRSP/TFSA Paid personal days Hybrid work schedule. Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations. Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

What you’ll do

The agent is responsible for managing outstanding receivable balances, generating statements of account, and resolving billing queries. They also assess the creditworthiness of new and existing clients and collaborate with branches to resolve credit note claims.

Requirements

Candidates must have at least 3 years of experience in collections and be bilingual in English and French. Proficiency in Excel and the ability to reconcile customer accounts are required, with construction industry knowledge considered an asset.

Benefits

• Extensive Group benefits plan • Pension plan paid entirely by company • Employee family assistance program • Short and Long term disability plans • Group RRSP/TFSA • Paid personal days

Listed skills

• Collections · Preferred
• French · Preferred
• Health · Preferred
• Client · Preferred
• Accounts receivable · Preferred
• safety · Preferred
• management · Preferred
• Group Benefits · Preferred
• Billing · Preferred
• Customer · Preferred
• Bilingual communication · Preferred
• English · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Account Reconciliation
• Credit Risk Assessment
• Microsoft Excel
• Bilingual English/French
• Multi-tasking
• Credit Management
• Customer Relations