Bilingual Customer Service Representative

Ottawa, ON
On-site
Posted Nov 4, 2026
1 position

$55,000–$60,000 / year

Opens an external site

Employment type: Full-time
Posting language: English
Working hours: 40 hours per week

Job summary

The representative will manage customer accounts by handling inquiries, resolving concerns, and scheduling service requests. They will also coordinate with other departments and service technicians to ensure operational efficiency and customer satisfaction.

Job details

With us, it's always about people Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC thermal systems for 100 years. Being part of the Carmichael family translates into endless opportunities to learn and achieve tremendous personal growth. And what's more, we give you carte blanche to apply what you learn so that you can in turn perfect and continuously improve it. Carmichael is a place where your experience will be valued and respected. If you've ever tasted success and are hungry for more, Carmichael is the perfect place to satisfy your appetite for success. -------------------------------------------------------------------------------- Job Title: Bilingual Customer Service Representative Work Location: 2320 St. Laurent Blvd, Ottawa, ON K1G 6C4 (Fully onsite) Work Schedule: 8am-5pm, 40 hours per week, Full-time & Permanent Salary Range: $55,000-$60,000 Carmichael is looking for a Customer Service Representative to work and manage all aspects of certain customer accounts. -------------------------------------------------------------------------------- Tasks and Responsibilities: * Handle incoming customer inquiries in a prompt, courteous and professional manner * Resolve customer concerns in a prompt, courteous and professional manner * Schedule and dispatch service requests accurately * Work with other departments to ensure efficiency and customer satisfaction * Process and accurately close work orders * Contact existing customers to schedule appointments * Communicate with service technicians Requirements: * 2 years of experience in a customer service oriented role or similar position. * Bilingual in English/French * Punctual and reliable * Ability to handle difficult customers * Excellent computer skills * Ability to work independently or as part of a team * Time management skills -------------------------------------------------------------------------------- What We Offer: * Competitive Starting Pay * Paid Training * Comprehensive Benefits: * Medical/Dental/Vision/Travel Insurance * Life Insurance * Pension plan paid fully by us. * Vacation * Paid Time Off * Short-Term and Long-Term Disability * Employee Family Assistance Program paid by us. -------------------------------------------------------------------------------- Health and Safety is a core paramount value of Carmichael Engineering. Given the importance of keeping one another safe, you are expected to comply with our Health and safety policies at all times and client Health and Safety policies when working at client locations. Carmichael Engineering welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates participating in all aspects of the selection process.

What you’ll do

Requirements

Candidates must have at least 2 years of experience in a customer service role and be bilingual in English and French. Strong computer skills, punctuality, and the ability to work both independently and as part of a team are required.