Program Assistant - Newcomer Settlement Program

Job summary

The Program Assistant provides essential administrative support, including managing front desk operations, greeting visitors, and handling inquiries. They also perform clerical duties such as scheduling, database entry, and assisting with report preparation while liaising with community stakeholders.

Job details

Catholic Social Services is currently recruiting for a Contractual part-time (37.5 hours/week), Program Assistant position for reception and administrative support in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community! This position is a contract until March 31, 2027. Job Summary: Provide essential administrative support to ensure the smooth operation and delivery of programs within the Immigration and Settlement Service (ISS). Manage front desk operations, including greeting visitors, answering calls, directing inquiries, and providing customer service support. Perform administrative duties such as scheduling appointments, maintaining records, filing, scanning, uploading documents, database entry, and assisting with report preparation. Liaise with community stakeholders, coordinate communications, make internal or external referrals where applicable, and support program promotional activities. What This Job Requires: Diploma in Office Administration (or equivalent) Demonstrated proficiency with technology and various programs, including Microsoft Office suite, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and databases 2 years of experience in administrative office work Experience in working with extensive data Experience with stakeholder engagement and relationship-building Experience working with newcomers to Canada is an asset Skills and Abilities: Demonstrated commitment to collaboration and strong interpersonal skills Excellent planning, organizational, and time management skills Demonstrated awareness and sensitivity towards those with diverse needs Ability to manage sensitive and confidential information Strong communication skills, both written and verbal Strong public speaking, facilitation, and research skills Attention to detail and accuracy with strong problem-solving skills Confidence in taking initiative, multitasking, establishing priorities, and working independently with limited supervision Strong team player The ability to speak a second language is an asset What We Offer: The Annual salary for this position (based on 37.5 hours/week) is $46,314.45 to $52,147.8 and is based on qualifications and experience We offer flexibility and supportive working environment. Comprehensive benefit options when eligible. Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry. About Catholic Social Services: You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton. Our values are at the core of everything we do! Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom. We thank all applicants. Only candidates selected for an interview will be contacted. Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.

What you’ll do

The Program Assistant provides essential administrative support, including managing front desk operations, greeting visitors, and handling inquiries. They also perform clerical duties such as scheduling, database entry, and assisting with report preparation while liaising with community stakeholders.

Requirements

Candidates must hold a diploma in Office Administration or an equivalent qualification and possess at least two years of administrative experience. Proficiency in Microsoft Office, database management, and strong interpersonal skills are required to support newcomer settlement programs.

Benefits

• Comprehensive benefit options

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• record keeping · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• Communication Skills · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Data entry
• Scheduling
• Record keeping
• Stakeholder engagement
• Microsoft Office
• Videoconferencing software
• Interpersonal skills
• Organizational skills
• Time management
• Communication skills
• Problem-solving
• Multitasking
• Research skills
• Public speaking
• Report Writing
• Administrative Support
• Office Administration
• Zoom (Video Conferencing Tool)
• Administrative Functions
• Compassion
• Microsoft Teams
• Planning
• Research
• Computing Platforms
• Social Work
• Customer Service
• Communication
• Leadership
• Public Speaking
• Humility
• Innovation
• Interpersonal Communications
• Problem Solving
• Operations
• Proactivity
• Relationship Building
• Stakeholder Engagement
• Time Management
• Video Conferencing
• Cisco WebEx
• Team Oriented
• Setting Appointments
• Filing
• Detail Oriented

Job areas

• Social Services
• Administrative
• Customer Service & Support
• Program Assistant
• Teacher Assistant
• Teachers' Aides
• Teaching Assistants, All Other
• Teaching Assistants, Except Postsecondary