Program Coordinator - Immigration and Settlement Service

Job summary

The Program Coordinator will support the delivery of immigration and settlement services by coordinating program activities, conducting research, and liaising with community stakeholders. They are also responsible for maintaining accurate records, writing reports, and advocating on behalf of newcomers to Canada.

Job details

Catholic Social Services is currently recruiting for a Program Coordinator (37.5 hours/week) at our Red Deer Immigration and Settlement Service office. This is a temporary contract position with a contract end date of January 31, 2027. Job Summary: Supporting the delivery of Immigration and Settlement Service’s (ISS) programs. This may include, but is not limited to, coordinating program activities, conducting research and assisting with report writing, liaising with key community stakeholders, engaging in program promotional activities, and performing administrative duties as required. Key Responsibilities Coordinate the delivery of program activities geared towards supporting newcomers’ settlement and integration process in Canada (e.g., delivering information sessions, presentations; facilitating client focus groups; etc.). Keep accurate records and statistics related to program activities. Promptly respond to inquiries from clients, staff, volunteers, and the public. Conduct research to identify newcomer needs, trends, challenges, and potential gaps in services. Keep the team leader informed about rental market trends Make sure to check properties are move in ready before clients check out of temporary accommodation Book Settlement Support Workers to do hygiene, house maintenance and appliance orientation Develop and facilitate Orientation sessions / presentations Liaise with key community stakeholders to maintain the existing or establish new partnerships and collaboration Keep accurate records and statistics related to program activities Develop opportunities for program development and improvement Participate in data analysis, report writing, and evaluation Advocating on the clients' behalf if issues arise Engage in program promotional activities Promptly respond to inquiries from clients, staff, volunteers, and the public Perform other related duties as required What This Job Requires: A related Degree/Diploma in a Human Services discipline 2 years’ experience working in an administrative role Intermediate knowledge of Microsoft Office Experience working with newcomers to Canada is considered an asset Strong organizational, interpersonal, and communication skills Detail oriented and organized Vulnerable Sector Check from local RCMP or City Police Child Intervention Record Check Experience building effective partnerships and collaborations Experience in doing research, working with data, and writing reports What We Offer: The annual salary for this position begins at $55,162.38 and is based on qualifications and experience. Benefits available when eligible. Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily. Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry. About Catholic Social Services: You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton. “As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.” Our values are at the core of everything we do! Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have. Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition. Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honoring their dignity and freedom. We thank all applicants. Only candidates selected for an interview will be contacted. Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.

What you’ll do

The Program Coordinator will support the delivery of immigration and settlement services by coordinating program activities, conducting research, and liaising with community stakeholders. They are also responsible for maintaining accurate records, writing reports, and advocating on behalf of newcomers to Canada.

Requirements

Candidates must possess a related degree or diploma in a human services discipline and at least two years of administrative experience. Proficiency in Microsoft Office and strong organizational and communication skills are required for this role.

Benefits

• Health benefits

Listed skills

• Administrative Support · Preferred
• interpersonal skills · Preferred
• Data analysis · Preferred
• record keeping · Preferred
• Microsoft Office · Preferred
• client advocacy · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program coordination
• Administrative support
• Report writing
• Data analysis
• Stakeholder engagement
• Research
• Microsoft Office
• Communication skills
• Interpersonal skills
• Organizational skills
• Client advocacy
• Settlement services
• Presentation skills
• Record keeping
• Report Writing
• Advocacy
• Administrative Functions
• Compassion
• Program Development
• Data Analysis
• Social Work
• Communication
• Focus Group
• Leadership
• Human Services
• Humility
• Innovation
• Market Trend
• Presentations
• Statistics
• Team Oriented
• Coordinating
• Detail Oriented

Job areas

• Social Services
• Administrative
• Management & Leadership
• Immigration Coordinator
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other

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