Coverage Office Administrator

Job summary

The Office Administrator provides administrative support by greeting patients, managing appointments, and handling billing processes. They are also responsible for maintaining patient records and coordinating the flow of patients through the clinic.

Job details

Full-time Coverage Office Administrator - Momentum Health & Evidence Sport and Spine, Calgary. Industry/Company Description: Momentum Health empowers patients through the delivery of collaborative healthcare. Join us as we guide Albertans through evidence-informed multidisciplinary care (including Physiotherapy, Chiropractic, Massage Therapy, Kinesiology, Athletic Therapy, Physiatry and Sport Medicine). Evidence Sport and Spine implements the latest research to provide patients with a multidisciplinary approach to musculoskeletal pain management. Be part of a team of highly trained advanced practice physiotherapists, pain physicians, and physiatrists, passionate about providing the highest standard in evidence-based care. Exceptional patient service, collaborative care and continued growth and improvement are highly valued at Momentum Health & Evidence Sport and Spine. We are presently seeking an enthusiastic Full-Time Coverage Office Administrator to join our dynamic team. Location: Momentum Health & Evidence Sport and Spine: All nine (9) locations For more information visit: https://www.momentumhealth.ca/ [https://www.momentumhealth.ca/] Employment Type: Full-Time (guaranteed 37.5 hours per week) Required Hours: Variable between 7AM-8PM (dependent on coverage shift) Start Date: As soon as possible Compensation: $17 to $19 What We Provide * Mentorship opportunities * Medical benefits after 90 days of employment * Company events, clinic events and sports teams * Fun and engaging work environment What We Are Looking For * Positive energy and passionate about working with others * Ability to work in a team-based environment, and contribute to a positive work environment * Demonstrated exceptional communication with patients and team members * Problem solving, time management and organization skills * Ability to remain calm in challenging situations, with multiple and changing priorities or when last minute unexpected issues arise * Committed to an excellent patient experience * A hardworking multi-tasker and exceptional attention to detail * Strong work ethic, self-motivated and the ability to work independently with minimal supervision Our Office Administrators provide outstanding administrative support to patients and co-workers and keep the focus on patient-centered care. Required Criteria * Must have a reliable vehicle to commute between clinics * Must be able to work mornings, afternoons, evenings, and Saturday’s * Direct rehab experience not required; however, experience in a fast paced busy retail or service industry position is an asset * Must be able to commit to a one-year term Primary Responsibilities Include * Greet patients, staff, and visitors to the clinic in a professional and courteous manner * Assist patients with scheduling appointments and making payments at the front desk * Answer phones * Coordinator the flow of patients safely through the clinic * Intake process for new patients * Scan, fax and upload documents to the Electronic Medical Records system * Private, third party, and AHS billing * Maintain privacy and confidentiality for all patients, staff and physicians * Adhere to all Momentum Health Policies and Procedures The Successful Candidate will have the Following Experience/Education * Excellent communication skills, both verbal and written * Comfortable with different software applications (MS Office, Google-Suite). We use the medical billing systems: Practice Perfect and Med Access and need candidates to be able to learn these systems quickly. * High School Diploma * Medical Office Administration certification or experience is an asset but not necessary if candidate has experience in a fast paced retail or service position To learn more about CBI, please visit www.cbihealth.ca CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients. We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

What you’ll do

The Office Administrator provides administrative support by greeting patients, managing appointments, and handling billing processes. They are also responsible for maintaining patient records and coordinating the flow of patients through the clinic.

Requirements

Candidates must have a high school diploma and a reliable vehicle for travel between clinic locations. Experience in a fast-paced retail or service environment is preferred, along with strong communication and organizational skills.

Benefits

• Mentorship opportunities • Medical benefits • Company events • Clinic events • Sports teams

Listed skills

• Time management · Preferred
• Google Suite · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Communication · Preferred
• Multi-Tasking · Preferred
• Microsoft Office · Preferred
• Data entry · Preferred
• scheduling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Communication
• Time management
• Problem solving
• Organization
• Multi-tasking
• Attention to detail
• Customer service
• Electronic medical records
• Medical billing
• Scheduling
• Data entry
• Microsoft Office
• Google Suite
• Practice Perfect
• Med Access
• Administrative Support
• Patient Assistance
• Workplace Inclusivity
• Office Administration
• Organizational Skills
• Strong Work Ethic
• Self-Motivation
• Patient-Centered Care
• Research
• Physical Therapy
• Billing
• Medical Billing
• Chiropractics
• Confidentiality
• Integrated Care
• Electronic Medical Record
• Problem Solving
• Kinesiology
• Mentorship
• Multitasking
• Human Musculoskeletal System
• Rehabilitation
• Pain Management
• Physical Medicine And Rehabilitation
• Service Industries
• Sports Medicine
• Time Management
• Setting Appointments
• Enthusiasm
• Google Workspace
• Detail Oriented

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Sports & Recreation
• Office Administrator
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers