Care Supervisor (RN/ RPN) - Toronto

Job summary

The Care Supervisor will oversee clinical care delivery, conduct patient assessments, and manage field staff performance to ensure service excellence. They are responsible for investigating complaints, reporting incidents, and ensuring compliance with regulatory standards and internal policies.

Job details

Care Supervisor (RN/ RPN) - Toronto (1 year contract position) CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca [http://www.cbihomehealth.ca/] Because Your Care Matters. CBI Home Health is looking to hire a temporary Care Supervisor in Toronto for a 1 year contract. Salary Range: The salary range for this position is $60,000 – $70,000 per year. Vacancy Disclosure: This job posting is for an existing vacancy. Why CBI Home Health? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health will care for you by providing the equipment, training and resources that you need to feel confident every day. Here’s a closer look at our total rewards and benefits * Weekend premiums, travel pay and/or mileage reimbursement * Full-time scheduling: 8:30AM to 4:30PM with an on-call rotation of one in 10 weeks. * Employee and Family Assistance Program * Paid orientation, training and development with opportunities to grow your career What you will do * Respond to patient referrals within timelines (internal and external) * Complete a comprehensive care assessment in a timely manner, utilizing tools, forms and process as aligned with established policy and procedure guidelines * Document all required information, including any information pertinent to the client status and care planning * Ensure Patient and Care Provider safety by accurately assessing risk using tools provided * Ensure that care plans meet individual patient’s needs, and that the Care Provider has the knowledge, skills and expertise to fulfill the plan * Reassess patients at interim visits to ensure the service plan continues to be appropriate * Be responsible for investigation, resolution and reporting of all customer related complaints * Promote service delivery excellence through effective on-boarding, mentoring, coaching and performance managing of field staff, including performance reviews * Ensure all team members are aligned to the Key Accountabilities of their role and are meeting performance expectations * Participate actively in meeting or exceeding utilization, retention and engagement expectations of field staff/care providers * Respond to identified staff training needs with action plans to resolve gaps, minimize risk and ensure service delivery excellence * Ensure all internal and external reporting meets or exceeds all standards and expectations of CBI Home Health/We Care, external stakeholders and the associated Regulatory Body * Ensure accurate and timely completion of appropriate documentation, including client charting * Actively identify potential risks with internal stakeholders to mitigate and/or manage risk, with particular attention to missed visits and clinical care * Ensure a timely and comprehensive response to Incident Reporting (IR) * Ensure policies and procedures are enforced and reflect best practices. What you will need to be successful * Possess a current registration with College of Nurses of Ontario (CNO) as a Registered Nurse or Registered Practical Nurse * Have 2 years of supervisory experience and/or experience in the home health (community) service delivery * Be able to effectively establish and build rapport with clients and Care Staff * Possess a valid Ontario driver’s license with access to a reliable vehicle * Have the ability to provide best possible solutions to problems that align with policies and uphold best practices * Be self-motivated with an ability to work both independently and as an effective member of a team Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

What you’ll do

The Care Supervisor will oversee clinical care delivery, conduct patient assessments, and manage field staff performance to ensure service excellence. They are responsible for investigating complaints, reporting incidents, and ensuring compliance with regulatory standards and internal policies.

Requirements

Candidates must hold a current registration with the College of Nurses of Ontario as an RN or RPN. A minimum of 2 years of supervisory or home health experience and a valid Ontario driver's license are required.

Benefits

• Weekend premiums
• Travel pay
• Mileage reimbursement
• Employee and family assistance program
• Paid orientation
• Training and development

Listed skills

• Clinical care · Preferred
• Coaching · Preferred
• Problem solving · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Registered Nurse
• Registered Practical Nurse
• Supervisory experience
• Home health
• Community service delivery
• Care assessment
• Risk assessment
• Performance management
• Incident reporting
• Clinical care
• Client charting
• Mentoring
• Coaching
• Problem solving
• Communication
• Patient Referral
• Registered Nurse (RN)
• Internal Reporting
• Rapport Building
• Workplace Inclusivity
• External Reporting
• Supervision
• Recruitment Software
• Valid Driver's License
• Self-Motivation
• Artificial Intelligence
• Automation
• Care Planning
• Integrated Care
• Training And Development
• Home Health Care
• Incident Reporting
• Mentorship
• Performance Review
• Scheduling
• Investigation

Job areas

• Healthcare
• Management & Leadership
• Social Services
• Care Supervisor
• Nurse Supervisor
• Nursing Professionals
• Registered Nurses

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