Program Support Coordinator

Job summary

The Program Support Coordinator provides administrative and operational support to Specialized Community Services teams to ensure effective daily program delivery. This role involves maintaining accurate documentation, supporting compliance activities, and collaborating with leadership to enhance operational efficiency.

Job details

Program Support Coordinator - Winnipeg CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800 communities across the country. Our teams work together to deliver the right care at the right time, helping people live safely, independently, and with dignity. Learn more at cbihomehealth.ca [https://recruiting.ultipro.ca/CBI5000CBHIG/cbihomehealth.ca]. Because Your Care Matters. CBI Home Health is seeking a Program Support Coordinator based in Winnipeg to provide administrative and operational support to our Specialized Community Services (SCS) teams across six provinces nationwide. Salary Range: The salary range for this position is $36,400 – $51,500 yearly. Vacancy Disclosure: This job posting is for a new position Why CBI Home Health SCS? We’re committed to making a difference in people’s lives – and that starts with yours. You’ll enjoy a flexible schedule that allows you to achieve your goals at work and at home. As you care for others, CBI Home Health SCS will care for you by providing the equipment, training and resources that you need to feel confident every day. Our Total Rewards offerings include: * Full-time Hybrid position, Hours are Monday to Friday from 9am to 5pm * Comprehensive Benefit packages. * Employee discount and perk offerings with various partnerships, including Perkopolis, Telus, Rogers, Goodlife, etc. * Employee Assistance Program. * Paid orientation, training and development with opportunities to grow your career. The SCS Program Support Coordinator supports in ensuring operational excellence by acting as a key resource and providing exceptional internal customer service to operations and front-line team members. This position involves maintaining clear and consistent communication with funders, ensuring updates and relevant information relating to supported individuals are accurately documented and reported in line with organizational and funder requirements and standards of service delivery What you will do * * Support CBI Home Health’s SCS program nationally operations and promote a culture of exceptional internal customer service. * Partner with People Leaders to ensure accurate, timely documentation and compliance with organizational, funder, and regulatory requirements. * Collaborate with supervisors, managers, and cross-functional teams to support efficient operations and high-quality service delivery. * Coordinate and track operational requirements, including education, training, performance reviews, and compliance activities. * Identify and implement opportunities to improve service quality, efficiency, and operational processes. * Support positive participant experiences by ensuring individuals receive timely, accurate information related to their services and care. * Prepare and maintain required reports and documentation, ensuring accuracy and compliance with internal and external standards. * Monitor and communicate key operational metrics, including training and compliance requirements. * Assist with incident reporting, investigations, escalations, and disability management processes in partnership with Operations and relevant stakeholders. * Participate in quality assurance activities, including audits, process reviews, and continuous improvement initiatives. * Ensure adherence to company policies, procedures, health and safety requirements, and best practices. * Maintain the confidentiality and privacy of supported individuals, families, and team members * * What you will need to be successful * Minimum 3 years of project coordination or project management experience. * Experience or education in health, social services, or a related field; relevant certification is an asset. * Clear Criminal Record Check with Vulnerable Sector Search. * Strong verbal and written English communication skills. * Experience supporting individuals in community-based settings is an asset. * Excellent interpersonal, relationship-building, and customer service skills. * Strong critical thinking, problem-solving, and decision-making abilities. * Highly organized with strong time management skills and attention to detail. * Ability to manage multiple priorities in a fast-paced environment. * Proficient in Microsoft Office and other business applications. * Strong listening, observation, and documentation skills. Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by people. CBI Home Health is committed to a diverse, equitable, and inclusive workplace. We welcome applications from all qualified individuals and are committed to providing accommodations throughout the hiring process in accordance with applicable legislation. Please advise your recruiter if you require an accommodation.

What you’ll do

The Program Support Coordinator provides administrative and operational support to Specialized Community Services teams to ensure effective daily program delivery. This role involves maintaining accurate documentation, supporting compliance activities, and collaborating with leadership to enhance operational efficiency.

Requirements

Candidates must have a minimum of 3 years of experience in project coordination, administration, or operations support. A clear criminal record check with a vulnerable sector search is required, and experience in the social or health service field is considered an asset.

Benefits

• Flexible schedule
• Reward and recognition programs
• Earned-wage access
• Comprehensive benefit packages
• Employee discount and perk offerings
• Employee assistance program
• Paid orientation
• Training and development

Listed skills

• Project Coordination · Preferred
• Administrative Support · Preferred
• Customer service · Preferred
• Documentation · Preferred
• Reporting · Preferred
• Compliance · Preferred
• Quality assurance · Preferred
• Process Improvement · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Project coordination
• Administrative support
• Operations support
• Customer service
• Documentation
• Reporting
• Compliance
• Incident reporting
• Disability management
• Quality assurance
• Process improvement
• Communication
• Attention to detail
• Problem-solving
• Microsoft Office Suite
• Process Improvement
• Quality Assurance
• Performance Review
• Operations
• Problem Solving
• Incident Reporting
• Operational Excellence
• Training And Development
• Leadership
• Detail Oriented
• Artificial Intelligence
• Microsoft Office
• Customer Service
• Auditing
• Automation
• Investigation
• Home Health Care
• Operational Efficiency
• Confidentiality
• Integrated Care
• Employee Assistance Programs
• Legislation
• Project Coordination
• Regulatory Requirements
• Workplace Inclusivity
• Recruitment Software
• Health And Safety Standards
• Organizational Communications
• Disability Management
• Employee Training

Job areas

• Healthcare
• Administrative
• Social Services
• Customer Service & Support
• Program Support Coordinator
• Social / Human Services Assistant
• Social Work Associate Professionals
• Social and Human Service Assistants

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