IAM Operations Lead

Job summary

JOB Description: Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as…

Job details

JOB Description: Identity and Access Management (IAM) Operations Lead is responsible for the day-to-day administration, maintenance, and governance of an organization's identity security infrastructure. They ensure that the right individuals have the correct access to technology resources at the right time, minimizing security risks while maintaining operational continuity. Role Summary The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team. Key Responsibilities Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements Lead operational governance, audits, and compliance reporting aligned to Client requirements Prepare and present weekly/monthly service reports and lead customer service review meetings Act as the escalation point for critical IAM incidents and operational risks Drive operational discipline across ITSM processes (Incident, SR, Problem, Change) Build, manage, and mentor a high performance IAM operations team (onshore/offshore) Required Experience 8+ years in IAM / Security operations with customer facing delivery experience Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification) Proven experience in operations governance, KPI tracking, and stakeholder management Success Measures SLA & KPI adherence Reduced backlog and operational defects Improved audit outcomes and customer satisfaction Stable, scalable IAM operations for Client

What you’ll do

The IAM Operations Lead is responsible for the day-to-day administration and governance of the identity security infrastructure. They ensure compliance with SLAs and KPIs while leading a high-performance IAM operations team.

Requirements

Candidates should have over 8 years of experience in IAM and security operations with a strong understanding of IAM concepts. Proven experience in operations governance and stakeholder management is also required.

Listed skills

• KPI · Preferred
• Customer service · Preferred
• Organization · Preferred
• Client · Preferred
• Compliance · Preferred
• management · Preferred
• Time · Preferred
• maintenance · Preferred
• Audit · Preferred
• discipline · Preferred
• Customer · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IAM
• Security Operations
• Access Provisioning
• De Provisioning
• Modifications
• Recertification
• Governance
• Audits
• Compliance Reporting
• Service Reports
• Customer Service
• Incident Management
• Problem Management
• Change Management
• Stakeholder Management
• Team Management