Customer Service - Consumer Services Representative

Job summary

The representative will process and track customer orders and returns while handling inquiries via phone and email. They will also collaborate with internal departments like distribution and credit to ensure timely issue resolution.

Job details

CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We’re looking for passionate players who share our core values and will help us become THE industry leader! At CCM Hockey, we live our values everyday: Authenticity: Standing up for who you are, doing what you mean and what you believe in. Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference. Teamwork: A team that works together always beats a team of highly skilled individual players. Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company. KEY ACCOUNTABILITIES Effectively process and track orders, returns. Handle customer issues in a timely and efficient manner. Responding to inquiries through phone and email. Communicate and follow up with customers to confirm resolution. Work closely with different divisions such as the Distribution Centre, credit and claims department. KNOWLEDGE, SKILLS, AND ABILITIES College diploma. A minimum of 1-2 years’ experience in a similar role. Service oriented. Strong communication skills. Ability to provide solutions. Work well within a team. Bilingualism (French and English). WHY JOIN THE CCM TEAM? Competitive salaries, including a performance-based bonus program. Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1. Group retirement pension plan with employer matching (up to 5% of base salary). 3 weeks of vacation per year prorated as of your start date. Discounted prices on CCM products. Free gym at the head office. Fun social events throughout the year. At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves. Please note that only retained candidates will be contacted. We respectfully ask agencies to not contact us or send unsolicited applications. We thank all applicants for their interest. *Please note that the benefits may vary depending on the location and the position. All unionized employees are governed by the collective agreement.

What you’ll do

The representative will process and track customer orders and returns while handling inquiries via phone and email. They will also collaborate with internal departments like distribution and credit to ensure timely issue resolution.

Requirements

Candidates must hold a college diploma and possess 1-2 years of relevant experience in a similar role. Strong communication skills and bilingual proficiency in French and English are required.

Benefits

• Performance-based bonus program • Medical insurance • Dental insurance • Vision insurance • Life insurance • Group retirement pension plan • Employer matching • Vacation • Discounted CCM products • Free gym

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Tracking · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Order processing
• Tracking
• Conflict resolution
• Communication
• Bilingualism
• Teamwork
• Problem solving
• Email communication
• Phone communication
• Leadership
• Innovation
• Customer Service
• Bilingual (French/English)
• Values Differences

Job areas

• Customer Service & Support
• Sports & Recreation
• Manufacturing
• Logistics
• Consumer Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives