Program Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Job Description Reporting to the Senior Manager the Program Manager is responsible for undertaking the management, planning and implementation of specific projects assigned to him/her, within the Specialty Services department. Projects are to be implemented through a caseworker approach, based on an internal program structure. It is important to note, that at all times the Patient Access Center should work as team and the overall performance as a whole is paramount Responsibilities -Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls. Monitors the performance of staff members to assess training needs and requirements. Provides input for scheduling in order to provide adequate staffing; makes recommendations to management for required changes. Assists with quality assurance and quality improvement initiatives; makes recommendations for changes in operations and assists in the execution of these changes. Project management including, but not limited, reimbursement programs, compliance and education based programs and clinical patient support programs; Implement assigned call centre projects; Design and development of new projects including development of protocols, resource allocation and database; Ongoing evaluation of project strengths, weaknesses and potential areas for improvement; Produce all project related reporting; Participate in client meetings; Daily and on-going client project communications; Identify and implement staff recruiting strategies and participate in the hiring process. Responsible to report all Adverse Events to the assigned units/departments. The Program Manager will also be assigned other duties and tasks as required from time. Experience And Educational Requirements Minimum University Degree in Business Administration, Science or equivalent experience; Science / healthcare background an asset; Minimum of 3 years' experience in the pharmaceutical/biotech or healthcare-related industries; Strong client management experience an asset Minimum 2 years’ experience in project or program management; Minimum 2 years of People management experience Experience in reimbursement considered an asset; RN/RPN designation an asset and may be required by specific programs Minimum Skills, Knowledge And Ability Requirements Advanced knowledge of pharmaceutical distribution industry Working knowledge of automated warehouse operating system Strong business and financial acumen Strong analytical and mathematical skills Ability to communicate effectively both orally and in writing Effective interpersonal and leadership skills Effective organizational skills; attention to detail Ability to consistently meet deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Excellent presentation skills Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Salary Range* 81,428 - 131,428 CAD This posting is intended to fill an existing vacancy for our Program Manager role. Affiliated Companies Affiliated Companies: Innomar Strategies

The Program Manager is responsible for managing, planning, and implementing specific projects within the Specialty Services department. This includes overseeing associates, monitoring performance, assisting with quality assurance initiatives, and managing client communications.

Candidates should have a minimum university degree in Business Administration, Science, or equivalent experience, along with at least 3 years in the pharmaceutical or healthcare industries. Experience in project management and people management is also required.

• Medical • Dental • Vision Care • Backup Dependent Care • Adoption Assistance • Infertility Coverage • Family Building Support • Behavioral Health Solutions • Paid Parental Leave • Paid Caregiver Leave • Training Programs • Professional Development Resources • Mentorship Programs • Employee Resource Groups • Volunteer Activities

• Customer servicePreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Project Management
• Client Management
• Analytical Skills
• Communication Skills
• Leadership Skills
• Organizational Skills
• Problem-Solving Skills
• Presentation Skills
• Quality Assurance
• Healthcare Knowledge
• Pharmaceutical Knowledge
• Staff Management
• Database Management
• Training Needs Assessment
• Resource Allocation
• Customer Service

• Healthcare
• Management & Leadership
• Customer Service & Support
• Science & Research

Minimum education

Bachelor’s degree

Minimum experience

5+ years

Apply by

Aug 14, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level