Customer Service Representative - Bilingual - French

Job summary

The Customer Service Representative manages incoming calls, processes client and pharmacy orders, and addresses customer inquiries with professionalism. They also maintain accurate account information and coordinate with internal departments to resolve shipment or service-related issues.

Job details

Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: The Customer Service Representative will be responsible for taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries with the highest degree of courtesy and professionalism. Process orders received via fax, e-mail and phone on a daily basis and provide confirmation when requested Process pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery Bilingualism is required (French/English) Communicate with multiple external and internal customers Adhere to all procedures and work instructions in performing the job Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, shipment discrepancies, returns processing, credits, debits, etc. Maintain accurate information regarding backorders Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required. Responsible for customer account setup and customer file maintenance Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations Education: Post-secondary education or equivalent in a related discipline; 0-2 years' experience in a customer service role Skills and Knowledge: Strong work ethic, sense of responsibility, high level of attention to detail; Proactive customer focus; Ability to work in a team and independently as well as with minimal supervision; Ability to multi-task in a fast-paced environment; Self-starter, efficient, organized; Capable of consistently producing high quality work under pressure and in a timely fashion; Strong proficiency in Microsoft applications (Outlook, Word, Excel, Internet Explorer, PowerPoint); Strong proficiency in order entry systems; Excellent problem-solving ability Mandatory ability to communicate clearly in English and French required Schedule Full time Accessibility Policy Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies Affiliated Companies: Innomar Strategies Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

What you’ll do

The Customer Service Representative manages incoming calls, processes client and pharmacy orders, and addresses customer inquiries with professionalism. They also maintain accurate account information and coordinate with internal departments to resolve shipment or service-related issues.

Requirements

Candidates must possess post-secondary education or equivalent experience and have 0-2 years of experience in a customer service role. Proficiency in English and French is mandatory, along with strong computer skills and the ability to work in a fast-paced environment.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• ERP systems · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Bilingualism
• Order processing
• Communication
• Problem-solving
• Attention to detail
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• ERP systems
• Data entry
• Time management
• Teamwork
• Account management

Job areas

• Customer Service & Support
• Healthcare
• Logistics
• Administrative

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