Medical Administrative Assistant

Job summary

Coordinate office information flow and patient care, including interviewing patients, scheduling appointments, maintaining confidential medical records, and supporting physical therapists. Handle administrative and customer service tasks such as claims, billing, payments, correspondence, reports, supplies, and marketing activities.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Coordinate the flow of information Interview patients to obtain case histories Open and distribute regular and electronic incoming mail and other material Schedule and confirm appointments Train staff in procedures and in use of current software Complete insurance and other claim forms Maintain filing system Order supplies and maintain inventory Determine and establish office procedures and routines Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review Initiate and maintain confidential medical files and records Perform data entry Provide customer service Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services. Send invoices Provide basic information to clients and the public Participate in marketing plans and implementation Obtain and process information required to provide customer service Implement marketing activities Greet people and direct them to contacts or service areas Conduct surveys Calculate billing charges Book appointments Arrange for billing for services Prepare reports Answer telephone and relay telephone calls and messages Receive and issue payments Help physical therapists Coordinate patient care Compile data to prepare documents Experience and specialization Computer and technology knowledge MS Word Electronic mail MS Excel MS Windows MS Outlook Information management system Area of work experience Charts, tables, graphs and diagrams Correspondence Financial statements Invoices Reports and records Additional information Security and safety Criminal record check Work conditions and physical capabilities Fast-paced environment Work under pressure Attention to detail Large caseload Personal suitability Accurate Client focus Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Judgement Organized Reliability Team player Benefits Health benefits Dental plan Health care plan Paramedical services coverage Vision care benefits Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for youths Offers on-the-job training tailored to youth Offers mentorship, coaching and/or networking opportunities for youth

What you’ll do

Coordinate office information flow and patient care, including interviewing patients, scheduling appointments, maintaining confidential medical records, and supporting physical therapists. Handle administrative and customer service tasks such as claims, billing, payments, correspondence, reports, supplies, and marketing activities.

Requirements

Requires a secondary school graduation certificate or equivalent experience and 1 to less than 2 years of experience. Candidates should be proficient with Microsoft Office tools and information management systems, and demonstrate accuracy, organization, communication, flexibility, initiative, reliability, and a client-focused approach.

Benefits

• Dental Plan
• Health Care Plan
• Paramedical Services Coverage
• Vision Care Benefits

Listed skills

• Customer service · Preferred
• Appointment Scheduling · Preferred
• Microsoft Excel · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Inventory management · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Patient Intake
• Medical Records Management
• Data Entry
• Insurance Claims Processing
• Billing and Invoicing
• Customer Service
• Medical Report Preparation
• Office Procedures
• Inventory Management
• Staff Training
• Patient Care Coordination
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Windows

Job areas

• Administrative
• Healthcare
• Customer Service & Support
• Marketing

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