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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Bachelor’s degree
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
- Application method
- Direct apply is available
Job summary
Provide day-to-day technical and functional support for Epicor Prophet 21, troubleshoot user issues, and administer roles, security, and access permissions. Develop business rules and reports, coordinate escalated issues, improve business processes, and support upgrades, testing, training, and documentation.
Job details
Overview The Epicor Prophet 21 ERP Support Analyst Junior is responsible for providing day-to-day support, administration, and continuous improvement of the company’s Prophet 21 ERP system. This role ensures system stability, resolves user issues, supports business processes, and collaborates with departments to enhance system functionality and performance. This is a full-time, contract position and the hours are from 8:30am to 5:00pm on weekdays. Duties Provide technical and functional support for the Epicor Prophet 21 (P21) ERP system across all business units across the country. Troubleshoot and resolve end-user issues related to sales orders, purchasing, inventory, accounting, and other ERP modules. Configure and maintain user roles, security, and access permissions within Prophet 21. Develop and maintain business rules, and custom reports using C#, SQL, and Crystal Reports. Coordinate with Epicor support and internal IT staff to resolve escalated system problems or bugs. Analyze and document business processes and recommend improvements leveraging P21 functionality. Support system upgrades, testing, and training for new releases or modules. Maintain user documentation, training materials, and knowledge base articles for ongoing reference. Some travel may be required Ability to provide help during weekends and after hours when it’s required Requirements Bachelor’s degree in information technology, Computer Science, or a related field is preferred. Basic understanding of IT systems, networks, and troubleshooting techniques. 2–3 years of experience supporting or administering Epicor Prophet 21. Proficiency in SQL, C#, and Crystal Reports for ERP customization and reporting. Excellent verbal and written communication Employment Term: This role is contract-based, 6 months with possibility to become Fulltime-Permanent
What you’ll do
Provide day-to-day technical and functional support for Epicor Prophet 21, troubleshoot user issues, and administer roles, security, and access permissions. Develop business rules and reports, coordinate escalated issues, improve business processes, and support upgrades, testing, training, and documentation.
Requirements
Two to three years of experience supporting or administering Epicor Prophet 21 is required, along with proficiency in SQL, C#, and Crystal Reports. A bachelor's degree in information technology, computer science, or a related field is preferred; basic IT systems and troubleshooting knowledge and strong communication skills are also expected.
Listed skills
- SQL · Preferred
- C++ · Preferred
- Troubleshooting · Preferred
- Technical Support · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Epicor Prophet 21
- ERP Support
- ERP Administration
- SQL
- C#
- Crystal Reports
- Troubleshooting
- User Access Management
- Business Rules
- Custom Reporting
- Business Process Analysis
- System Upgrades
- Testing
- User Training
- Technical Support
- Written and Verbal Communication
Job areas
- Technology
- Customer Service & Support
- Software
- Data & Analytics