Security Guard - Dual Rate Security Guard / Supervisor

Job summary

The role involves patrolling the casino and racetrack to ensure safety while managing security incidents and protecting company assets. Additionally, the incumbent provides relief coverage as a Security Supervisor, leading the team and liaising with law enforcement and regulatory bodies.

Job details

Dual Rate Security Guard – Century Mile Racetrack and Casino Century Mile Racetrack and Casino | Edmonton, Alberta Looking for a security role where your experience and leadership skills are actually valued? Century Mile Racetrack and Casino is looking for an experienced Dual Rate Security Guard / Supervisor to join our Security team. This is a great opportunity for an experienced casino security professional who enjoys being part of the front-line team but also wants the opportunity to step into a leadership role when needed. As a Dual Rate Security Guard / Supervisor, you will work primarily as a Security Guard while providing relief coverage as a Security Supervisor. When you are in the Supervisor role, you will lead the shift, support the Security team, manage escalated situations, and work closely with management, AGLC, and law enforcement. If you are confident making decisions, stay calm when things get busy, and know how to lead by example, we want to hear from you. What You’ll Do As a Security Guard You will help create a safe, secure, and welcoming environment for our guests, employees, and racing participants. Your responsibilities will include: * Patrolling the casino and racetrack and maintaining a strong security presence. * Protecting guests, employees, company property, and assets. * Monitoring and escorting cash and chip transfers in accordance with AGLC and company requirements. * Responding to medical, safety, security, and emergency situations. * Investigating incidents, gathering information and evidence, and completing detailed reports. * Monitoring alarms, access points, and other security systems as required. * Enforcing company policies and procedures in a professional and respectful manner. * Working with AGLC inspectors, law enforcement, emergency services, and other external agencies when required. * Providing professional and courteous service to guests and employees. * Maintaining effective communication with the Security team using radios and other communication systems. * Supporting your fellow Security team members and contributing to a respectful, team-focused workplace. When Assigned as Security Supervisor When providing relief coverage, you will take the lead on the shift and be responsible for keeping the Security operation running smoothly. You will: * Lead and provide direction to Security Guards throughout the shift. * Assign posts, duties, and breaks to ensure appropriate coverage. * Monitor staffing levels and respond to operational needs. * Review and follow up on security incidents and ensure reports are complete and accurate. * Respond to escalated guest, employee, and security concerns. * Take charge during significant incidents and emergencies. * Liaise with AGLC inspectors, law enforcement, emergency services, and other regulators as required. * Ensure Security staff follow company policies, procedures, and applicable legislation. * Coach, support, and mentor Security Guards, including new team members. * Communicate important information and shift updates to the Security Manager. * Provide clear, fair, and professional leadership while maintaining a positive team environment. What We’re Looking For We are looking for someone who already understands the casino security environment and is ready to bring their experience and leadership skills to Century Mile. Required Experience * Minimum 1 years of experience as a Security Supervisor. * Previous casino security experience is required. * Experience working in a busy, customer-facing security environment. * Strong understanding of security procedures, incident response, and documentation. You’re Someone Who: * Leads by example and earns the respect of your team. * Is confident making decisions and taking charge when situations escalate. * Can remain calm, professional, and focused under pressure. * Communicates clearly and treats people with respect. * Has strong conflict-resolution and problem-solving skills. * Can balance guest service with security and regulatory requirements. * Is dependable, organized, and comfortable working independently. * Knows when to take action and when to ask for support. Education & Certifications * High school diploma or equivalent. * AGLC Security License – required prior to hire. * ProServe Certification – required prior to hire. * Protect Certification – required prior to hire. * Deal Us In Phase 1 & 2 – required prior to hire. * Standard First Aid Level C with AED – required prior to hire. * Valid Alberta Class 5 Driver’s Licence. * Successful completion of a criminal background check. Schedule This is a full-time position working: * 12-hour shifts * Days and nights * Weekends and holidays as required * Supervisor duties assigned on a relief basis Why Century Mile? Century Mile Racetrack and Casino is more than a casino. We’re a unique workplace where horse racing, gaming, entertainment, and hospitality all come together. You’ll be joining a team where no two shifts are exactly the same, and where experienced Security professionals have the opportunity to make a real difference. We offer: * Career Development – Build your leadership experience and grow within the organization. * Competitive Compensation – Work in a role that recognizes your security and supervisory experience. * Comprehensive Benefits – Medical, dental, vision, life insurance, and long-term disability coverage. * RRSP Matching – Help build your financial future with employer matching. * Employee Assistance Program – Confidential support for you and your family. * Employee Perks – Discounted meals and free on-site parking. * A Unique Work Environment – Experience the excitement of live horse racing, casino gaming, and special events. * A Strong Team Environment – Work alongside people who take pride in what they do and look out for one another. Ready to Take the Next Step? If you’re an experienced casino security professional who is ready to use your leadership skills while remaining connected to the front-line Security team, we’d like to meet you. Apply today and join the Security team at Century Mile Racetrack and Casino.

What you’ll do

The role involves patrolling the casino and racetrack to ensure safety while managing security incidents and protecting company assets. Additionally, the incumbent provides relief coverage as a Security Supervisor, leading the team and liaising with law enforcement and regulatory bodies.

Requirements

Candidates must have at least one year of experience as a Security Supervisor and previous experience in a casino security environment. Mandatory certifications include an AGLC Security License, ProServe, Protect, Deal Us In, and Standard First Aid Level C.

Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Long-term disability coverage • RRSP matching • Employee assistance program • Discounted meals • Free on-site parking

Listed skills

• First Aid · Preferred
• Regulatory Compliance · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security supervision
• Casino security
• Incident response
• Conflict resolution
• Leadership
• Report writing
• Emergency response
• Surveillance
• Regulatory compliance
• Team management
• Communication
• Decision making
• First aid
• Access control
• Risk assessment
• Supervision
• Effective Communication
• Information Gathering
• First Aid
• Automated External Defibrillator
• Alarm Devices
• Management
• Casino Security
• Customer Service
• Conflict Resolution
• Incident Response
• Employee Assistance Programs
• Problem Solving
• Law Enforcement
• Legislation
• Patrolling
• Regulatory Requirements
• Security Management
• Security Systems

Job areas

• Security & Safety
• Management & Leadership
• Hospitality
• Customer Service & Support
• Security Guard Supervisor
• Security Supervisor
• Security Guards
• First-Line Supervisors of Security Workers