Security Guard

Job summary

The security guard is responsible for protecting casino assets, customers, and staff while maintaining safety policies and procedures. They must respond promptly to security requests and handle difficult customer relations with diplomacy.

Job details

JOB DESCRIPTION SUMMARY: To protect the assets of the casino, as directed. To protect casino customers and staff members and respond promptly to requests for security assistance. To consistently and diplomatically maintain good public relations with casino customers and staff members. To perform duties in compliance with local, provincial and federal laws. To comply with, maintain and inform customers and staff members of safety and security policies and procedures. QUALIFICATIONS Demonstrated experience providing and enforcing security services. Demonstrated effective and diplomatic customer service and communication skills, which includes contacts with employees, customers and experience handling difficult customer relations. Demonstrates experience in crowd control. EDUCATION and/or EXPERIENCE Must be eighteen (18) years of age or older. Graduation from High School or equivalent. One (1) or more years of recent and related experience in security enforcement is desirable. CERTIFICATES, LICENSES, REGISTRATIONS Must have a valid and current Alberta Gaming and Liquor Commission, Gaming License. Must have and maintain current certifications in; Deal Us In phase #1, Deal Us In phase #2, ProTect, ProServe, Anti-Money Laundering (AML), Standard First Aid Level C with AED and have a working knowledge of WHMIS 2015 and FINTRAC. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Essential duties involve performing physical exertion, frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, pushing (including stalled cars) and standing for an entire work shift with standard breaks. Essential duties require lifting to 50 pounds, working any day of the week and any shift of the day or night. May be subject to exposure to body fluids from any persons who may have been injured or in need of First Aid. The Security employee should be capable of successfully completing an in house ‘Modified Pressure Points Control Tactics (PPCT) Course’. This may include vigorous and or strenuous training, involving body contact, nerve pressure points and body takedowns. WORK ENVIRONMENT Essential duties involve working with large numbers of people in an indoor and outdoor environment. Extreme temperature changes and adverse weather conditions including: wind, rain, snow, cold, heat, and frequently loud or high noise levels. MATERIALS AND EQUIPMENT DIRECTLY USED Various security related equipment including digital cameras, portable two-way radios, emergency first aid equipment, fire control panel and surveillance equipment. General office equipment including computers, fax machines and photocopiers. Job Types: Permanent, Full-time Benefits: * Company events * Dental care * Disability insurance * Discounted or free food * Employee assistance program * Life insurance * On-site parking * RRSP match * Vision care Schedule: * 8 -10 hour shift * Day shift * Evening shift * Holidays * Monday to Friday * Morning shift * Night shift * Overtime * Weekend availability Application question(s): * Will you be able to reliably commute Century Casino Edmonton for this job? Experience: * Security: 1 year (preferred) Work Location: In person

What you’ll do

The security guard is responsible for protecting casino assets, customers, and staff while maintaining safety policies and procedures. They must respond promptly to security requests and handle difficult customer relations with diplomacy.

Requirements

Candidates must be at least 18 years old with a high school diploma and one year of security experience. Mandatory certifications include Alberta Gaming and Liquor Commission license, ProTect, ProServe, and Standard First Aid.

Benefits

• Company events • Dental care • Disability insurance • Discounted or free food • Employee assistance program • Life insurance • On-site parking • RRSP match • Vision care

Listed skills

• Customer service · Preferred
• First Aid · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Security enforcement
• Customer service
• Crowd control
• Communication skills
• Conflict resolution
• First aid
• Surveillance
• Emergency response
• Public relations
• Physical exertion
• Communication
• Customer Relationship Management
• Security Policies
• Customer Service
• Office Equipment
• First Aid
• Public Relations
• Optometry
• Diplomacy
• Anti Money Laundering
• Automated External Defibrillator
• Two-Way Radios
• Fire-Control Systems
• Crowd Control
• Emergency First Aid
• Digital Cameras

Job areas

• Security & Safety
• Hospitality
• Customer Service & Support
• Security Guard
• Casino & Gaming Security Officer
• Security Guards
• Gambling Surveillance Officers and Gambling Investigators