Operations manager - fastfrate (winnipeg)

Job summary

Role Summary: The Operations Manager leads a fast-paced operation, ensuring freight moves accurately and on time leveraging internal staff capabilities and coordinating with drivers and equipment to achieve operational excellence. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top-tier service. With real-time problem solving, resource planning, and hands-on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high p…

Job details

Role Summary: The Operations Manager leads a fast-paced operation, ensuring freight moves accurately and on time leveraging internal staff capabilities and coordinating with drivers and equipment to achieve operational excellence. You’ll guide a team, coordinate workloads, and keep processes running smoothly to deliver top-tier service. With real-time problem solving, resource planning, and hands-on leadership, this role makes a direct impact on operational efficiency and customer experience. Perfect for someone who thrives in a dynamic environment and enjoys leading people to achieve high performance. Hours of Work: Monday - Friday, 7:30am - 4:00pm Work Arrangement: On-site Position Type: Non-Union Employment Status: Permanent Compensation: Salary Range $70,000 - $90,000 Work Location & Environment: 79 Rail Park Way, Rosser, MB R4B 0A8; Dock environment Key Accountabilities: In this role, you will: • Lead the day-to-day operations of the terminal, ensuring the safe, efficient, and timely movement of freight while meeting service and productivity expectations. • Provide leadership, coaching, and direction to Dispatchers, Operations Coordinators, and Dockworkers, fostering a culture of accountability, teamwork, and continuous improvement. • Plan, coordinate, and oversee daily operational activities, including inbound/outbound freight, dock operations, dispatch, scheduling, and resource allocation. • Monitor operational performance, staffing levels, and workflow throughout the day, making adjustments to meet customer and business requirements. • Develop and maintain employee schedules to support operational demands while effectively managing labour costs. • Lead performance management activities, including coaching, performance reviews, attendance management, discipline, and employee development. • Ensure compliance with Company policies, health and safety standards, transportation regulations, and operational procedures. • Partner with the Terminal Manager to implement operational initiatives, improve efficiencies, and achieve departmental objectives. • Analyze operational metrics and key performance indicators (KPIs), identifying opportunities to improve productivity, service performance, and overall operational effectiveness. • Investigate and resolve operational issues, customer concerns, and service failures in a timely and professional manner. • Coordinate personnel and equipment utilization to maximize productivity and ensure service commitments are achieved. • Maintain operational records, reports, communication logs, and documentation required to support efficient terminal operations. • Foster open communication across Operations, Customer Service, Safety, and other departments to ensure seamless execution of daily operations. • Ensure employees complete all required training, including mandatory regulatory or company training. • Support employee onboarding, training, and ongoing development to build a high-performing operations team. • Perform other duties as assigned. Qualifications We’re looking for someone who brings: Education & Experience: • Minimum 3-5 years of leadership experience in transportation, logistics, warehouse, or LTL operations. • Experience leading multiple operational teams in a fast-paced environment. • Strong understanding of LTL transportation, freight movement, dock operations, dispatch, scheduling, and customer service. • Experience with labour planning, performance management, and employee coaching. • Experience working in a unionized environment is considered an asset. • Post-secondary education in Business, Supply Chain, Logistics, or a related field is considered an asset. Skills & Attributes: • Proven ability to lead and motivate teams while fostering accountability and collaboration. • Strong organizational, planning, and decision-making skills. • Excellent problem-solving abilities with the ability to prioritize competing demands. • Strong interpersonal, communication, and conflict resolution skills. • Ability to make sound operational decisions in a fast-paced, time-sensitive environment. • Proficient in Microsoft Office (Outlook, Excel, Word) and transportation management systems. • Strong customer service focus with the ability to build positive working relationships across departments. • High attention to detail with excellent organizational and time management skills. • Flexible and adaptable in a dynamic operational environment. • Demonstrated commitment to workplace safety and continuous improvement.

Listed skills

• Operational Efficiency · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• staff · Preferred
• Planning · Preferred
• safety · Preferred
• management · Preferred
• Communication · Preferred
• Coaching · Preferred
• Time · Preferred
• efficiency · Preferred
• Customer · Preferred

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