FIH Claims Helper

Canada
Remote
Posted Oct 14, 2026
1 position

$60,000–$65,000 / year

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Provide trauma-informed, culturally safe support to Class Members by assisting with claim forms, status updates, and connections to essential resources. Collaborate with other Claims Helpers to ensure effective service delivery and maintain strong relationships with Indigenous communities and partners.

Job details

Description #WorkwithImpact About Us: At Castlemain, we help people understand, access, and engage with class action settlements and community programs. Our work begins with claimants, ensuring they are supported with trauma-informed, culturally grounded communications and backed by expert project management and community-focused care. Whether we’re delivering national noticing campaigns, providing direct claimant support, or partnering on community program building, we work with law firms, governments, Indigenous organizations, and administrators on national programs that ensure results. At Castlemain, we are committed to creating a workplace where people feel respected. To learn more about who we are, visit Home - Castlemain Group [https://www.castlemain.com/] This role will primarily support the Federal Indian Hospitals Settlement [https://ihsettlement.ca/]. Castlemain supports implementation of the Federal Indian Hospitals Claimant Support Program by helping Class Members navigate the claims process. This permanent full-time position is open to candidates located across Canada. As a Claims Helper you will be responsible for providing direct claim form assistance to Class Members virtually and potentially in-person. About the Opportunity: * Provide trauma-informed, culturally safe support to Class Members (virtually and in-person), including guidance on claim forms, resources, and the claims process. * Collaborate with Claims Helpers to ensure coordinated, effective support and address any service gaps. * Build and maintain relationships with communities, organizations, and local partners. * Assist Class Members with claim completion, status updates, appeals, and connections to mental health, legal, and cultural support. * Participate in ongoing training and learning to strengthen skills and deliver effective support throughout the settlement claims process. About You: You experience working with Indigenous Peoples and communities (three years or more), developed through community, professional roles, or lived experience, as well as: * Strong knowledge and awareness of Indigenous culture, history, and the impacts of trauma. * An in-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples as well as governance structure of Indigenous communities. * Ability to travel across Canada; up to 45 % of the role, with individual trips of up to 7-10 days in duration. * An intermediate understanding of technology and online platforms, or a strong aptitude for learning new tools quickly. * Ability to access your local airport and possible nearby work locations. * Access to a quiet workspace and internet. Successful candidates will be required to complete both a Criminal Record Check (CRC) and a Vulnerable Sector Check (VSC) as a condition of employment. Compensation: Starting annual compensation of $60,000-$65,000 (full-time equivalent) plus a rewarding benefits package. Candidates living in northern or remote communities may be eligible for a Northern Allowance. Eligibility and tier placement are based on Canada Revenue Agency zone designations. How to Apply: If this role sounds like a good fit, we invite you to submit your resume to https://www.castlemain.com/about/careers/ At Castlemain, we know not everyone’s experience fits a checklist. If this role interests you and you feel you can contribute, we encourage you to apply. We value curiosity, and the unique perspectives people bring. Castlemain is committed to making our hiring process accessible and supportive. If you need accommodation at any stage of the application or interview process, please let us know. We are happy to work with you to ensure your needs are met.

What you’ll do

Requirements

Requires at least three years of experience working with Indigenous Peoples and communities, along with a deep understanding of Indigenous history, colonial policies, and trauma. Candidates must be able to travel across Canada up to 45% of the time and possess intermediate technology skills.