Technical CSM/Head of Business Solutions

Job summary

Manage strategic customer relationships and lead onboarding, implementation, training, adoption, and ongoing technical support for the company's software platform. Identify opportunities for customer growth and process improvement, coordinate customer needs with internal teams, and develop repeatable business solutions and practices.

Job details

We are seeking to hire a Technical Customer Success Manager / Head of Business Solutions to join ta rapidly growing property technology company that provides innovative software solutions to property professionals, helping them streamline inspections, reporting, compliance and day-to-day operational workflows. This is a highly client-facing and commercially focused position, combining technical expertise, customer success, solution consulting and business development. The successful candidate will act as a trusted advisor to customers, developing a deep understanding of their operational requirements and translating those needs into effective technology solutions. You will work closely with customers, product teams and commercial stakeholders to drive adoption, retention, expansion and long-term customer value. Key Responsibilities Own and develop relationships with key customers across the property and real estate sector, acting as a strategic and technical point of contact. Lead customer onboarding, implementation, training and ongoing adoption of the company's software platform. Understand customer workflows, operational challenges and business objectives, translating these into practical technology solutions. Conduct product demonstrations, solution workshops and technical discovery sessions with customers and prospects. Identify opportunities to improve customer processes through automation, integrations, configuration and broader platform adoption. Work closely with Product, Engineering and Sales teams to communicate customer requirements and influence future product development. Manage complex customer projects and ensure successful implementation within agreed timelines. Monitor customer health, usage and engagement to identify risks, opportunities and areas for expansion. Support commercial teams with solution design, technical discovery and customer presentations during the sales process. Identify and develop opportunities for account expansion, cross-selling and upselling. Build repeatable business solutions, processes and best practices that can be implemented across the wider customer base. Provide strategic insight to senior leadership on customer needs, market trends and opportunities for product or service development. Become a subject-matter expert on the company's platform and the property technology ecosystem. What We're Looking For Proven experience in Customer Success, Technical Account Management, Solutions Consulting, Business Solutions or a similar client-facing technology role. Experience working with SaaS, property technology, real estate technology or operational software Strong technical aptitude and the ability to understand software functionality, workflows, integrations and data. Demonstrable experience managing and growing relationships with business customers. Strong commercial awareness, with the ability to identify opportunities for account growth and additional value. Excellent communication and presentation skills, with confidence engaging stakeholders at operational, technical and executive levels. Experience in one or more of the following areas would be advantageous: Property management or real estate Property inspections or field-service technology Construction or facilities management SaaS implementations API integrations and third-party software Workflow automation CRM and customer success platforms Data analysis and reporting Enterprise account management Solution architecture or pre-sales

What you’ll do

Manage strategic customer relationships and lead onboarding, implementation, training, adoption, and ongoing technical support for the company's software platform. Identify opportunities for customer growth and process improvement, coordinate customer needs with internal teams, and develop repeatable business solutions and practices.

Requirements

Candidates should have experience in customer success, technical account management, solutions consulting, or a similar client-facing technology role, ideally in SaaS, property technology, or operational software. They should bring strong technical aptitude, commercial awareness, relationship management, and communication skills; experience with property operations, integrations, automation, or enterprise accounts is advantageous.

Listed skills

• Workflow Automation · Preferred
• Project management · Preferred
• Data analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Success
• Technical Account Management
• Solutions Consulting
• SaaS Implementations
• Property Technology
• Real Estate Technology
• Workflow Analysis
• API Integrations
• Workflow Automation
• Customer Onboarding
• Product Demonstrations
• Project Management
• Account Expansion
• Stakeholder Communication
• Solution Design
• Data Analysis

Job areas

• Customer Service & Support
• Technology
• Sales
• Management & Leadership
• Consulting