Administrative Assistant

Job summary

The Administrative Assistant will manage customer orders, coordinate with the warehouse team for pickups and deliveries, and ensure accurate inventory documentation. They are responsible for resolving shipping issues, updating customer portals, and maintaining clear communication between all logistics stakeholders.

Job details

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow. We are currently looking to add a motivated individual that is able to work in a fast-paced environment to join our Warehouse team. Job Responsibilities: Respond to inquiries from customers and Customer Service regarding rush orders, inventory discrepancies, scheduling rework / builds. Review customer orders received. Check for accuracy and completeness. Interpret, manage and coordinate with the warehouse on any specific order requirements. Plan then release orders to the Warehouse Team according to customer schedules and / or needs. Arrange pickups for customers. Book appointments online via customer portals and email. Track all pickups to ensure they have occurred. Update customers’ website portals for shipping and cancel date details. Plan and book inbound delivery appointments. Assign drivers to doors for pick up and deliveries. Manage customer on-site pickups, provide BOL’s and coordinate loading of orders with the Warehouse team. Keep all parties informed, communicating issues, delays and options. Problem solve as required. Sort, distribute and file shipping and receiving documents. Confirm inventory with Inventory team, relay any issues with Customer Service, ensure timelines are being met and coordinate shipments to and from the warehouse and off-site facility. Resolve any issues and escalate if required Related warehouse clerk or warehouse administrative experience is required. Experience working with major retailers in a supply chain / logistics environment is an asset. Invoicing and manpower resource planning experience are assets. Ability to effectively communicate both verbally and in writing. Ability to prioritize and manage conflicting demands. Ability to work individually as well as part of a team. Demonstrated time management skills. Competitive Salary Growth Opportunities

What you’ll do

The Administrative Assistant will manage customer orders, coordinate with the warehouse team for pickups and deliveries, and ensure accurate inventory documentation. They are responsible for resolving shipping issues, updating customer portals, and maintaining clear communication between all logistics stakeholders.

Requirements

Candidates must have previous experience in a warehouse clerk or administrative role within a logistics environment. Strong communication, organizational, and problem-solving skills are essential for managing conflicting demands in a fast-paced setting.

Benefits

• Competitive salary • Growth opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Supply chain management · Preferred
• Communication · Preferred
• Logistics · Preferred
• Data entry · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• invoicing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Logistics
• Supply chain management
• Inventory management
• Customer service
• Order processing
• Shipping and receiving
• Communication
• Time management
• Problem solving
• Data entry
• Scheduling
• Invoicing
• Resource planning
• Timelines
• Prioritization
• Warehousing
• Writing
• Customer Service
• Time Management
• Shipping And Receiving
• Administrative Functions
• Supply Chain
• Resource Planning
• Setting Appointments

Job areas

• Logistics
• Administrative
• Customer Service & Support
• Transportation
• Manufacturing
• Administrative Assistant
• Office / Administrative Assistant (General)
• Administrative and Executive Secretaries
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive