Dispatch/CSR

Job summary

The role involves serving as the primary point of contact for customers to coordinate inbound and outbound freight while maintaining strong relationships with carriers and brokers. Responsibilities also include negotiating rates, resolving documentation discrepancies, and proactively managing service risks to ensure timely delivery.

Job details

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office. Available Shifts: Morning/Afternoon/Nights Responsibilities: Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service. Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication. Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation. Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule. Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation. Proactively communicate service risks to customers to provide proper resolution 3+ years of experience in trucking industry and/or dispatch experience. Educational background in Supply Chain Management (or other relevant area such as Business) Dedicated experience providing customer service in a similar work environment Knowledge of the transportation industry and North American geography are considered assets. Positive attitude with good people skills. Good command of MS Office (Excel and Word) with an ability to quickly learn new software. Competitive Salary Healthcare Benefit Package Career Growth

What you’ll do

The role involves serving as the primary point of contact for customers to coordinate inbound and outbound freight while maintaining strong relationships with carriers and brokers. Responsibilities also include negotiating rates, resolving documentation discrepancies, and proactively managing service risks to ensure timely delivery.

Requirements

Candidates must have at least 3 years of experience in the trucking or dispatch industry and possess an educational background in Supply Chain Management or a related field. Proficiency in MS Office and strong communication skills are required to effectively manage logistics activities and customer relations.

Benefits

• Healthcare Benefit Package
• Career Growth

Listed skills

• Customer service · Preferred
• Logistics · Preferred
• Supply chain management · Preferred
• MS-Office · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Communication · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Dispatch
• Customer Service
• Logistics
• Freight Coordination
• Rate Negotiation
• Supply Chain Management
• Transportation Industry Knowledge
• North American Geography
• MS Office
• Excel
• Word
• Communication
• Problem Solving
• Documentation Management
• Positivity
• Quick Learning
• Microsoft Excel
• Third-Party Logistics
• On-Time Performance
• Troubleshooting (Problem Solving)

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative
• Dispatch Clerk
• Dispatcher
• Telephone Switchboard Operators
• Dispatchers, Except Police, Fire, and Ambulance

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