Fleet Service Analyst

Job summary

The Fleet Service Analyst is responsible for maintaining and analyzing truck and trailer repair records, managing inventory, and processing service work orders. They also handle inbound service calls, monitor shop activities, and ensure accurate billing and documentation for operational reporting.

Job details

Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow. Charger Logistics invests time and support into its employees, providing them with opportunities to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. We are currently expanding and looking to add a motivated Fleet Service Analyst to our team based out of our Brampton office. Responsibilities Maintain and analyze daily records of truck and trailer repairs, maintenance, and service activities. Handle and respond to inbound calls regarding internal and external repairs and service. Review mechanics' expense reports and repair costs for accuracy and approval. Review open service work orders and ensure all costs are accurately recorded and accounted for. Monitor shop activities and maintain accurate, real-time service statuses. Track stockroom inventory, receipts, withdrawals, and stock levels. Manage and reconcile telematics inventory in the system and on the ground. Prepare customer invoices and process deductions accurately. Monitor out-of-service (OOS) truck and trailer reports and follow up on outstanding repairs. Inspect incoming and outgoing deliveries for accuracy, damage, or discrepancies and report issues. Track truck and trailer parts inventory and coordinate parts ordering as required. Review parts orders and schedule trucks for installation based on parts availability. Enter service orders and parts information accurately into the system, ensuring correct billing on each work order. Analyze service records, repair costs, and work order data to identify discrepancies and support operational reporting. Maintain accurate documentation and ensure compliance with audit requirements. Assist the parts department with routine inventory counts. Communicate professionally with internal teams, customers, and service providers. College diploma or university degree preferred. Minimum 1+ year of experience in a coordination or analytical role, preferably in service, maintenance, or repair operations. Previous experience in the heavy truck or automotive industry is an asset. Experience with parts ordering, inventory management, or service work orders is an asset. Strong analytical, organizational, and problem-solving skills with attention to detail. Excellent verbal and written communication skills. Good mechanical aptitude. Ability to multitask and thrive in a fast-paced, dynamic work environment. Competitive Salary Healthcare Benefit Package Career Growth

What you’ll do

The Fleet Service Analyst is responsible for maintaining and analyzing truck and trailer repair records, managing inventory, and processing service work orders. They also handle inbound service calls, monitor shop activities, and ensure accurate billing and documentation for operational reporting.

Requirements

Candidates should have a college diploma or university degree and at least one year of experience in a coordination or analytical role within service or maintenance operations. Strong analytical, organizational, and communication skills are required, along with a good mechanical aptitude.

Benefits

• Healthcare Benefit Package

Listed skills

• Problem solving · Preferred
• Attention to detail · Preferred
• written communication · Preferred
• Multitasking · Preferred
• Inventory management · Preferred
• Data analysis · Preferred
• record keeping · Preferred
• Billing · Preferred
• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Analytical skills
• Organizational skills
• Problem-solving
• Attention to detail
• Verbal communication
• Written communication
• Mechanical aptitude
• Multitasking
• Inventory management
• Parts ordering
• Service work orders
• Data analysis
• Record keeping
• Billing
• Customer service
• Inbound Calls
• Trailer Repair And Maintenance
• Expense Reports
• Auditing
• Automotive Industry
• Communication
• Inventory Control Systems
• Inventory Management
• Invoicing
• Problem Solving
• Work Order
• Mechanics
• Mechanical Aptitude
• Operational Reporting
• Operations
• Service Review
• Coordinating
• Detail Oriented

Job areas

• Logistics
• Transportation
• Administrative
• Manufacturing
• Fleet Service Manager
• Automotive Service Technician / Mechanic
• Motor Vehicle Mechanics and Repairers
• Automotive Service Technicians and Mechanics

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