Logistics Coordinator

Job summary

Coordinate inbound and outbound freight, manage shipment rates and logistics providers, and track shipments to meet customer priorities and transportation targets. Maintain communication with customers, brokers, and carriers, resolve service and documentation issues, and proactively address risks to ensure timely, profitable service.

Job details

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office. Available Shifts: Morning/Afternoon/Nights Responsibilities: Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service. Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication. Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation. Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule. Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation. Proactively communicate service risks to customers to provide proper resolution 3+ years of experience in trucking industry and/or dispatch experience. Educational background in Supply Chain Management (or other relevant area such as Business) Dedicated experience providing customer service in a similar work environment Knowledge of the transportation industry and North American geography are considered assets. Positive attitude with good people skills. Good command of MS Office (Excel and Word) with an ability to quickly learn new software. Competitive Salary Healthcare Benefit Package Career Growth

What you’ll do

Coordinate inbound and outbound freight, manage shipment rates and logistics providers, and track shipments to meet customer priorities and transportation targets. Maintain communication with customers, brokers, and carriers, resolve service and documentation issues, and proactively address risks to ensure timely, profitable service.

Requirements

Requires at least three years of trucking industry or dispatch experience and dedicated customer service experience in a similar environment. A background in supply chain management, business, or a related field is sought; transportation industry knowledge, North American geography, strong people skills, and proficiency with Excel and Word are assets.

Benefits

• Healthcare Benefit Package
• Career Growth

Listed skills

• Customer service · Preferred
• Microsoft Excel · Preferred
• issue resolution · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Freight Coordination
• Customer Relationship Management
• Broker and Carrier Relations
• Rate Negotiation
• Lane Data Analysis
• On-Time Performance Analysis
• Cost Analysis
• Shipment Tracking
• Expediting Shipments
• Shipping Documentation
• Customs Documentation
• Issue Resolution
• North American Geography
• Microsoft Excel
• Microsoft Word
• Communication
• Troubleshooting (Problem Solving)
• Positivity
• Quick Learning
• Supply Chain Management
• On-Time Performance
• Third-Party Logistics

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Logistics Coordinator
• Transport Clerks
• Logisticians

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