Office Manager

The Opportunity Are you highly organized, detail-oriented, and passionate about supporting operations in a vibrant retirement community? As Office Manager at Chartwell, you will be the administrative backbone of our residence—overseeing clerical routines, supporting residents and staff, and contributing to a safe and welcoming environment. You’ll be a key member of the management team, playing a vital role in ensuring a seamless experience for everyone in the residence. What You’ll Do * Oversee front desk operations, providing leadership and direction to administrative staff * Ensure prompt, professional resolution of resident and family inquiries or concerns * Welcome and orient new residents and visitors, fostering a positive first impression * Manage and safeguard confidential records for residents, employees, and financial operations * Manage employee onboarding and maintain accurate, compliant HR documentation * Oversee payroll administration, attendance tracking, and vacation management * Manage financial processes, including billing, deposits, and invoice reconciliation * Champion workplace safety by identifying risks and ensuring adherence to safety standards * Collaborate across departments to ensure smooth daily operations and step into the Manager on Duty role What You’ll Bring * Minimum two years of related office management or administrative experience * Accounting, or bookkeeping experience required * Experience in a retirement or healthcare setting, an asset * Post-secondary diploma or certificate in financial management, bookkeeping, or a related field * Excellent communication (written and verbal) and public relations skills * Ability to interact with seniors, staff, and families with empathy, patience, and professionalism * Highly organized, with demonstrated initiative and good judgment * Proficient in Microsoft Office, particularly Excel and Word What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents Additional Requirements * Ability to handle physical demands such as walking, standing, and occasional lifting * Able to manage stress from tight deadlines and multitasking * Must be prepared to respond to emergency situations * Personal protective equipment (PPE) may be required during certain tasks * Comfort using AI and other digital platform systems and tools to support daily work * Clear Criminal Background Check, VSS and TB Test where required At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email [email protected] or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

The Office Manager oversees daily clerical routines, front desk operations, and administrative staff to ensure a seamless experience for residents. They are also responsible for managing financial processes, HR documentation, and maintaining a safe, welcoming environment.

Candidates must have at least two years of office management or administrative experience and a post-secondary diploma in a related field. Proficiency in accounting or bookkeeping and strong communication skills are required for this role.

• Competitive compensation • Leadership development • Career growth opportunities

• Customer servicePreferred
• LeadershipPreferred
• Safety CompliancePreferred
• Microsoft ExcelPreferred
• record keepingPreferred
• CommunicationPreferred
• Microsoft WordPreferred
• AccountingPreferred
• Conflict ResolutionPreferred
• BookkeepingPreferred

Identified from the job description. Confirm important requirements above.

• Office management
• Bookkeeping
• Accounting
• Payroll administration
• Human resources
• Customer service
• Leadership
• Communication
• Microsoft Excel
• Microsoft Word
• Conflict resolution
• Safety compliance
• Record keeping
• Public relations
• Empathy
• Invoice Reconciliation
• Patience
• Workplace Inclusivity
• Professionalism
• Administrative Functions
• Artificial Intelligence
• Billing
• Management
• Clerical Works
• Public Relations
• Financial Management
• Leadership Development
• Microsoft Office
• Multitasking
• Office Management
• Employee Onboarding
• Operations
• Personal Protective Equipment
• Safety Standards
• Workplace Safety
• Detail Oriented
• Payroll Administration

• Administrative
• Management & Leadership
• Finance & Accounting
• Human Resources
• Healthcare
• Office Manager
• Office Manager (General)
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers

Minimum education

Professional degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week