Sales Consultant

Job summary

Manage the sales journey from initial inquiry through move-in, maintain prospect records in Yardi CRM, and build referral networks and community partnerships to support occupancy. Represent the community at events, coordinate with marketing and internal teams, and contribute to leadership planning and Manager on Duty coverage.

Job details

The Opportunity Are you passionate about helping seniors find the right place to call home? Chartwell is looking for a Sales Consultant / Retirement Living Consultant to guide prospective residents and their families through a supportive and informative decision-making journey. In this key role, you’ll drive occupancy, build strong community relationships, and contribute to a warm and welcoming environment for residents. What You’ll Do * Lead the end-to-end sales process from inquiry to move-in, ensuring timely follow-up and high conversion rates * Maintain accurate prospect records in Yardi CRM and use insights to guide sales priorities * Build and nurture referral networks and community partnerships to generate leads * Represent Chartwell at events to increase visibility and drive local engagement * Collaborate with internal teams to ensure a smooth and welcoming resident experience * Partner with Marketing on promotional events and materials * Contribute to leadership meetings, strategic planning, and participate in Manager on Duty rotation What You’ll Bring * Proven sales ability with a consultative approach * Experience in a senior living or service-focused environment is an asset * Experience using CRM systems (Yardi preferred) * Excellent communication and relationship-building skills * Highly organized with the ability to multi-task and meet timelines * Customer-focused, empathetic, and professional in all interactions * Computer literate, including Microsoft Word and Excel * Knowledge of the local community and surrounding area is a plus * Valid Driver’s License, or reliable means of transportation What We Offer * A safe, inclusive workplace where you’re supported and appreciated * Competitive compensation and benefits * Opportunities for leadership development and career growth * A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents Additional Requirements * Ability to work flexible hours including some evenings and weekends * Criminal Reference Check * Some local travel may be required * Comfortable using AI and other digital platform systems and tools to support daily work At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities. Chartwell’s commitment to diversity and inclusivity is a commitment to hiring people whose skills and abilities contribute the most to the success of the organization and who reflect the communities in which we live and work. We are an equal opportunity employer and welcome applications from a wide range of qualified candidates, including people with disabilities. If you have questions or require assistance with the application process, please email accessibility@chartwell.com or call 1-888-663-6448. Chartwell may use artificial intelligence to assist in screening and assessing applicants for this position. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

What you’ll do

Manage the sales journey from initial inquiry through move-in, maintain prospect records in Yardi CRM, and build referral networks and community partnerships to support occupancy. Represent the community at events, coordinate with marketing and internal teams, and contribute to leadership planning and Manager on Duty coverage.

Requirements

Candidates should have proven consultative sales ability, strong communication and relationship-building skills, and the organization to manage multiple priorities and timelines. Senior living or service-focused experience and Yardi CRM knowledge are assets; applicants also need computer literacy, reliable transportation or a valid driver’s license, flexibility for some evenings and weekends, and the ability to complete a Criminal Reference Check.

Benefits

• Competitive Compensation
• Benefits
• Leadership Development Opportunities
• Career Growth Opportunities
• Inclusive Workplace

Listed skills

• Communication · Preferred
• Relationship Building · Preferred
• Organization · Preferred
• Multitasking · Preferred
• Customer service · Preferred
• Microsoft Word · Preferred
• Microsoft Excel · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Consultative Sales
• Sales Process Management
• Customer Relationship Management
• Yardi CRM
• Lead Generation
• Referral Network Development
• Community Partnerships
• Communication
• Relationship Building
• Organization
• Multitasking
• Customer Service
• Microsoft Word
• Microsoft Excel
• Event Representation
• Digital Platform Proficiency
• Empathy
• Workplace Inclusivity
• Sales Prospecting
• Yardi (Property Management Software)
• Valid Driver's License
• Strategic Planning
• Decision Making
• Computer Literacy
• Consultative Approaches
• Sales
• Leadership
• Marketing
• Leadership Development
• Sales Process
• Senior Living

Job areas

• Sales
• Customer Service & Support
• Healthcare
• Management & Leadership
• Sales Consultant
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

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