Assistant Store Manager

Job summary

The Assistant Store Manager supports daily retail and salon operations while coaching team members to achieve sales and service goals. They are responsible for inventory management, scheduling, and ensuring a welcoming, well-merchandised environment for customers.

Job details

At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We are looking for an Assistant Store Manager at our Ottawa Trainyards location in Ottawa, Ontario! What You’ll Do: Support daily retail and salon operations to ensure a smooth, welcoming experience Lead by example, coaching and motivating team members to achieve sales and service goals Build strong relationships with customers, creating loyalty through consistent and memorable experiences Assist with scheduling, payroll, inventory management, and customer appointment bookings Maintain a clean, well-stocked, and beautifully merchandised salon that meets Chatters’ standards Share product knowledge and support training, onboarding, and development of team members Step in as a leader when needed, solving problems and making decisions that positively impact customers and the team Who You Are You’re a values-driven leader who brings intention, passion, and authenticity to everything you do. You align with our corporate values: Start with the Power of You :You lead with confidence, creativity, and accountability, taking pride in your work and ownership of your growth. Every Interaction Matters: You understand that each customer and team interaction is an opportunity to create a positive experience. Make It Memorable: You go beyond expectations, creating moments that leave a lasting impression. More Than Just Beauty: You see beauty as a way to build confidence, connection, and community Commit to Grow and Learn: You’re motivated to continuously learn, develop your leadership skills, and support the growth of others What You Bring At least 1 year of retail leadership experience Passion for beauty and delivering exceptional customer experiences Strong communication, organization, and time-management skills Ability to multitask in a fast-paced environment Reliable, accountable, and solution-oriented mindset Comfort using POS systems and basic computer programs Flexible availability, including evenings and weekends What We Offer Competitive hourly wage, starting from $19.25 per hour Sales incentives and performance-based rewards Product and salon service discounts Sales incentives Medical and dental benefits (where applicable) FREE in-salon, regional, and national education opportunities Opportunities to learn, grow, and advance your career How to Apply Ready to lead with confidence and purpose? Submit your online application or email us at [email protected] Connect with us on: Instagram: @chattershairsalon Facebook: Chatters Hair Salon LinkedIn: Chatters Canada Website: https://www.chatters.ca Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.

What you’ll do

The Assistant Store Manager supports daily retail and salon operations while coaching team members to achieve sales and service goals. They are responsible for inventory management, scheduling, and ensuring a welcoming, well-merchandised environment for customers.

Requirements

Candidates must have at least one year of retail leadership experience and a passion for the beauty industry. Strong communication, organizational skills, and the ability to work flexible hours including evenings and weekends are required.

Benefits

• Sales incentives • Performance-based rewards • Product discounts • Salon service discounts • Medical benefits • Dental benefits • Education opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Multitasking · Preferred
• Payroll · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Onboarding · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Retail leadership
• Team coaching
• Sales management
• Inventory management
• Customer service
• Communication
• Organization
• Time management
• Multitasking
• POS systems
• Computer literacy
• Problem solving
• Staff training
• Onboarding
• Scheduling
• Payroll
• Product Knowledge
• Accountability
• Team Motivation
• Solution-Oriented
• Training And Development
• Creativity
• Sales
• Leadership
• Inventory Management
• Employee Onboarding
• Operations
• Coaching
• Time Management

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Assistant Store Manager
• Retail Associate Manager
• Shop Supervisors
• First-Line Supervisors of Retail Sales Workers