Key Holder / Senior Beauty Consultant

Job summary

Lead by example through personalized beauty consultations and expert product recommendations while driving sales performance. Support daily salon operations as a key holder and mentor Beauty Sales Consultants to foster a positive team environment.

Job details

At Chatters, beauty is more than what we do, it’s how we connect, create, and build confidence every day. From professional hair services to must-have beauty products, we bring passion and expertise together to create inspiring spaces where customers feel welcome, empowered, and excited to explore their personal style. We are looking for a Key Holder / Senior Beauty Sales Consultant at our Willowbrook, Cranbrook Retail Salon! What You’ll Do Lead by example by delivering personalized beauty consultations and expert product recommendations. Educate customers and team members on professional hair care products, trends, and routines. Drive sales performance by supporting store goals, promoting new launches, and maintaining merchandising standards. Support daily salon operations, including opening and closing duties, acting as a key holder when required. Mentor and support Beauty Sales Consultants by sharing knowledge, coaching in the moment, and fostering positive energy. Who You AreYou’re a values-driven leader who brings intention, passion, and authenticity to everything you do. You align with our corporate values: Start with the Power of You: You bring confidence, accountability, and positive energy to your work. You take ownership and lead by example. Every Interaction Matters: You build genuine connections with customers and teammates, listening actively and creating inclusive, welcoming experiences. Make It Memorable: You go beyond transactional service to create meaningful, personalized moments that customers remember. More Than Just Beauty: You understand that beauty is about confidence, self-expression, and belonging, and you champion diversity and individuality. Commit to Grow and Learn: You’re curious, coachable, and passionate about continuous learning and developing others. Bonus: Previous experience as a Keyholder in a retail environment. What You Bring At least 1 year of retail experience Passion for beauty and delivering exceptional customer experiences Strong communication, organization, and time-management skills Ability to multitask in a fast-paced environment Reliable, accountable, and solution-oriented mindset Comfortable using POS systems and basic computer programs Flexible availability, including evenings and weekends What We Offer Competitive hourly wage, starting from $18.25 per hour Product and salon service discounts Sales incentives Medical and dental benefits (where applicable) FREE in-salon, regional, and national education opportunities Opportunities to learn, grow, and advance your career How to Apply Ready to lead with confidence and purpose? Submit your online application or email us at [email protected] Connect with us on: Instagram: @chattershairsalon Facebook: Chatters Hair Salon LinkedIn: Chatters Canada Website: https://www.chatters.ca Chatters prioritizes diversity, equity, and inclusion because we know it makes our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability — visible or invisible, temporary or permanent — can be made at any stage of application and employment. We encourage candidates to share their needs so we can provide equitable opportunities.

What you’ll do

Lead by example through personalized beauty consultations and expert product recommendations while driving sales performance. Support daily salon operations as a key holder and mentor Beauty Sales Consultants to foster a positive team environment.

Requirements

Requires at least one year of retail experience and a passion for the beauty industry. Candidates must be reliable, comfortable with POS systems, and have flexible availability including evenings and weekends.

Benefits

• Product Discounts • Salon Service Discounts • Sales Incentives • Medical Benefits • Dental Benefits • Education Opportunities • Career Advancement Opportunities

Listed skills

• Time management · Preferred
• Multitasking · Preferred
• Coaching · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Beauty Consultation
• Product Recommendation
• Sales Performance
• Merchandising
• Store Operations
• Mentoring
• Coaching
• POS Systems
• Time Management
• Communication Skills
• Multitasking
• Customer Experience

Job areas

• Retail
• Sales
• Customer Service & Support
• Management & Leadership