Customer Service/ Account Receivable Representative

Job summary

Respond to customer inquiries, provide product and service information, resolve issues, and coordinate with sales, operations, and finance teams. Manage accounts receivable by issuing invoices, processing payments, collecting outstanding balances, maintaining accurate records, and supporting improvements to customer experience and billing processes.

Job details

Company Description Chemsyn is a Canadian-owned and operated manufacturer and supplier of sanitation, disinfection, and cleaning solutions serving healthcare, hospitality, food manufacturing, institutional, grocery, and retail industries. The company offers a comprehensive range of commercial and institutional warewash, laundry, housekeeping, and hygiene products, along with machine rental and service programs tailored to each facility. With over 27 years of industry experience and four offices across Canada, Chemsyn supports customers from coast to coast. The organization is driven by a commitment to customer service excellence, trusted client relationships, and strong product knowledge and expertise. Chemsyn encourages open communication with customers through its toll-free line and dedicated customer service email. Role Description The Customer Service/ Accounts Receivable Representative is a full-time, on-site role based in Vaughan, ON. This role is responsible for responding to customer inquiries, providing product and service information, and resolving issues in a professional and timely manner. The Representative will manage accounts receivable activities, including preparing and issuing invoices, processing payments, and performing cash collection activities. Daily tasks include maintaining accurate customer and account records, following up on outstanding balances, and coordinating with internal teams such as sales, operations, and finance. The role also involves identifying opportunities to improve customer experience and supporting ongoing process improvements in billing and collections. Qualifications Strong Customer Service skills with a focus on relationship-building and issue resolution. Effective Communication skills, including clear verbal and written communication and active listening. Experience in Cash Collection and Accounts Receivable processes, including follow-up on outstanding balances. Knowledge of basic Accounting principles and proficiency in Invoicing and payment processing. Proficiency with office and accounting software (e.g., ERP systems, spreadsheets, and email tools). Strong attention to detail, organizational skills, and ability to manage multiple priorities. Ability to work collaboratively with cross-functional teams and maintain professionalism in a fast-paced environment. Previous experience in a similar role in manufacturing, distribution, or related industries is an asset. Salary $45,000-47,000 based on experience

What you’ll do

Respond to customer inquiries, provide product and service information, resolve issues, and coordinate with sales, operations, and finance teams. Manage accounts receivable by issuing invoices, processing payments, collecting outstanding balances, maintaining accurate records, and supporting improvements to customer experience and billing processes.

Requirements

Candidates should have customer service and communication skills, experience with cash collection and accounts receivable, and knowledge of basic accounting, invoicing, and payment processing. Proficiency with office and accounting software, strong organization and attention to detail, and the ability to collaborate professionally in a fast-paced environment are required; related industry experience is an asset.

Listed skills

• Customer service · Preferred
• ERP systems · Preferred
• written communication · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Accounts receivable · Preferred
• issue resolution · Preferred
• Payment Processing · Preferred
• Relationship Building · Preferred
• invoicing · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Issue Resolution
• Verbal Communication
• Written Communication
• Active Listening
• Cash Collection
• Accounts Receivable
• Accounting Principles
• Invoicing
• Payment Processing
• ERP Systems
• Spreadsheet Software
• Attention to Detail
• Organization
• Cross-Functional Collaboration

Job areas

• Customer Service & Support
• Finance & Accounting
• Manufacturing