Director of First Impressions (Front Desk)

Job summary

Welcome residents, families, visitors, and staff; handle incoming calls; and perform reception and administrative duties, including scheduling and appointment coordination. Respond appropriately to emergencies, support departments with clerical tasks, and help maintain a positive, welcoming community atmosphere.

Job details

Director of First Impressions (Front Desk Reception). Days | Tuesday to Saturday | 7:30 a.m. – 3:30 p.m. At Cherish at Central Park, we believe every interaction has the power to brighten someone's day. We are dedicated to creating an environment that nurtures the human spirit while promoting independence, dignity, and quality of life for our senior residents. Our team is built on the values of compassion, honesty, respect, and commitment. By working closely with our residents and bringing laughter, kindness, and joy into everyday moments, we help create a vibrant community where residents, families, and employees feel welcomed, valued, and connected. About The Role As our Director of First Impressions, you are much more than a receptionist—you are the welcoming face and heart of our community. Every resident, family member, visitor, and team member who walks through our doors will experience your warmth, professionalism, and genuine care. This is a full-time daytime position working Tuesday through Saturday from 7:30 a.m. to 3:30 p.m. Responsibilities Welcome residents, families, visitors, and staff with a friendly and professional demeanor. Answer and direct incoming telephone calls promptly and courteously. Perform general reception and administrative duties. Maintain schedules and assist with appointment coordination. Respond appropriately to emergency calls and situations. Support various departments with clerical and organizational tasks. Help foster a positive, engaging, and welcoming atmosphere throughout the community. What You'll Bring Outstanding customer service and interpersonal skills. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Proficiency with Microsoft Word and Excel. The ability to remain calm, professional, and compassionate in a fast-paced environment. A positive attitude and a genuine passion for working with seniors. Bonus Points If You Love making people smile. Can tell a great joke. Enjoy participating in social events and community activities. Qualifications Education: Secondary school diploma (required). Experience Minimum one year of administrative assistant experience (required). Minimum one year of receptionist experience (required). Language Fluent in spoken and written English (required). Why Join Cherish? At Cherish at Central Park, we truly value our exceptional employees. If you believe your positive energy makes a difference, share our passion for service excellence, and are committed to enriching the lives of seniors, we'd love to hear from you.

What you’ll do

Welcome residents, families, visitors, and staff; handle incoming calls; and perform reception and administrative duties, including scheduling and appointment coordination. Respond appropriately to emergencies, support departments with clerical tasks, and help maintain a positive, welcoming community atmosphere.

Requirements

Requires a secondary school diploma, at least one year of administrative assistant experience, and at least one year of receptionist experience. Candidates must be fluent in spoken and written English and demonstrate strong customer service, communication, organizational, multitasking, and Microsoft Word and Excel skills.

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Microsoft Excel · Preferred
• Multitasking · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Interpersonal Skills
• Verbal Communication
• Written Communication
• Organization
• Multitasking
• Microsoft Word
• Microsoft Excel
• Telephone Etiquette
• Appointment Coordination
• Reception
• Administrative Support
• Clerical Support
• Emergency Response
• Compassion
• Senior Care

Job areas

• Administrative
• Customer Service & Support
• Hospitality
• Healthcare

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