Administrative Support Coordinator I

Job summary

This position serves as a primary point of contact for students and community stakeholders, managing front-desk operations and student communications. The incumbent is responsible for administrative processes, data tracking, and supporting initiatives related to food security and housing stability.

Job details

Our Commitment to Equity, Diversity, and Inclusion: California State University (CSU), Chico is a comprehensive and residential public university, holding Hispanic-Serving Institution (HSI) designation. Chico State operates as part of the 23-campus CSU system, which educates the most ethnically, economically, and academically diverse student body in the nation. The University enrolls over 15,000 students, with over half identifying as first-generation college students. Chico State is committed to recruiting outstanding candidates. The ideal candidate will embrace our values predicated on the primacy of student success and the elimination of equity gaps, have demonstrated experience working with diverse populations, and will contribute to policies, programs, and practices that support an inclusive, accessible, and equitable learning and working environment. Black, Indigenous, People of Color, veterans, and those with diverse abilities are encouraged to apply. Job/Department Summary: Working independently under general supervision, this position serves as a primary point of contact for students, campus partners, and community stakeholders seeking Basic Needs support. This position is responsible for coordinating front-desk operations, student communications, appointment scheduling, website content management, data tracking, program participation records, reporting, and office support functions. The incumbent supports departmental operations by maintaining accurate records, coordinating administrative processes, preparing reports, tracking housing assistance activities, and assisting with projects that advance food security, housing stability, and student success initiatives. Required Education and Experience: This position requires fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. These qualifications, and those listed above, would normally be obtained through completion of a high school program, technical/vocational program, or their equivalents combined with three years of related office work experience. Preferences: Preference may be given to applicants with the following as they may be considered specialized skills: * Experience supporting payroll processing, timesheet administration, student employment records, or related administrative functions. * Experience maintaining websites, updating web content, managing online forms, or supporting digital communication platforms. * Experience utilizing Microsoft Bookings and Outlook Calendars * Experience working in higher education, student affairs, or student services within a university setting. * Experience working with students experiencing food insecurity, housing instability, financial hardship, or other barriers to student success. * Bilingual or multilingual communication skills that support engagement with diverse student populations. * Experience using Salesforce. * Training or experience in trauma-informed customer service and culturally responsive practices. Time Base: Full-time Pay Plan: 12/12 Work Schedule: Mon-Fri 8:00am-5:00pm, Summer: Mon-Thurs 7:00am-5:30pm CSU Classification Salary Range: $48,564 (Step 1) - $70,752 (Step 20) per year. Benefits: This position qualifies for benefits including tuition fee waiver (if eligible). CSU, Chico offers a number of benefits to its employees (e.g., sick leave, vacation, health insurance). For more information please visit https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf [https://www.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf] Additional Information: Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct. California State University, Chico, in accordance with CSU policy, may require that the successful candidate complete a background check (including a criminal records check, sexual offender registry check, and/or fingerprinting) prior to assuming this position. Failure to satisfactorily complete or pass the background check may impact the job offer or continued employment of current CSU employees who apply for posted positions identified as sensitive. This position is considered a sensitive position based on CSU guidelines. Incumbent is responsible for the safety and security of Level 1 data, sometimes also referred to as Level 1 protected data. This is confidential information that is in most cases protected by statutes, regulations, or other legal mandates. About Chico State: Graduate and undergraduate programs boast high-quality research experiences, exceptional faculty mentoring, and civic and global engagement opportunities. The campus motto, “Today Decides Tomorrow,” is brought to life by inclusive pedagogy, experiential learning, and co-curricular programming. The Chico Experience prepares students to be critical thinkers, engaged citizens, and inspired stewards of environmental, social, and economic resources. Together, they will become leaders solving the challenges of the 21st century. The campus is located in Northern California, 90 minutes from the state capital, Sacramento, and a three-hour drive from the San Francisco Bay Area. Chico offers year-round natural beauty, outdoor leisure activities, and a thriving arts, music, and events scene. We acknowledge and are mindful that Chico State stands on lands that were originally occupied by the first people of this area, the Mechoopda, and we recognize their distinctive spiritual relationship with this land, the flora, the fauna, and the waters that run through campus. We are humbled that our campus resides upon sacred lands that since time immemorial have sustained the Mechoopda people and continue to do so today. The University is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Chico State is not a sponsoring agency for staff and management positions (i.e. H-1B Visas). CSU, Chico's Annual Security Report includes summaries of institutional policy relating to campus safety, drug and alcohol use, sexual assault, and other matters. The report is published in compliance with the Clery Act and includes three years of certain crime statistics that occurred in Clery Act defined geography. A paper copy of the report may be requested in person at CSU, Chico Police Department or by calling 530-898-5555. It is also available on the web at Annual Security & Fire Safety Report [https://www.csuchico.edu/clery/annual-security-report.shtml].

What you’ll do

This position serves as a primary point of contact for students and community stakeholders, managing front-desk operations and student communications. The incumbent is responsible for administrative processes, data tracking, and supporting initiatives related to food security and housing stability.

Requirements

The role requires a high school diploma or equivalent combined with at least three years of related office work experience. Candidates must possess functional knowledge of standard office procedures and the ability to operate within complex organizational structures.

Benefits

• Tuition fee waiver • Sick leave • Vacation • Health insurance

Listed skills

• Front Desk Operations · Preferred
• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• Reporting · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Administrative support
• Front-desk operations
• Student communication
• Appointment scheduling
• Website content management
• Data tracking
• Reporting
• Office procedures
• Microsoft Bookings
• Outlook Calendars
• Salesforce
• Trauma-informed customer service
• Culturally responsive practices
• Payroll processing
• Timesheet administration
• Report Writing
• Web Maintenance
• Student Services
• Digital Communications
• Payroll Processing
• Functional Knowledge
• Administrative Functions
• Leisure And Recreation
• Cultural Responsiveness
• Data Version Control (DVC)
• Multilingualism
• Management
• Customer Service
• Communication
• Content Management
• Fire Safety
• Food Security
• Geography
• Mentorship
• Microsoft Outlook
• Office Procedures
• Operations
• Pedagogy
• Research Experiences
• Sexual Harassment Awareness
• Statistics
• Coordinating
• Setting Appointments
• Trauma Care

Job areas

• Administrative
• Education
• Customer Service & Support
• Social Services
• Administrative Support Coordinator
• Administrative Supervisor
• Office Supervisors
• First-Line Supervisors of Office and Administrative Support Workers