ODSP Administrative Support Clerk

Do you thrive in a client-service environment and possess demonstrated administrative, communication and customer service skills? If so, consider this challenging opportunity with the Ontario Disability Support Program, in the Ministry of Children, Community and Social Services. Discover more about this exciting opportunity, our impactful work, and our dynamic team by exploring the opportunity overview. Clickopportunity overview. to learn more and join us on this rewarding journey! About the job s a customer service provider and member of the program delivery team, you will: • provide clerical and administrative support services to the team; • greet visitors, answer incoming calls and respond to electronic inquiries; • sort and distribute incoming mail; • establish and maintain electronic and hard copy filing systems; • validate, assess and determine the release of social assistance payments; • make bank deposits, accepting/tracking cheques/money orders for repayments/reimbursements; • coordinate and maintain team schedules and calendars; • utilize databases, to gather/enter client information and data for reports and assignments. What you bring to the team Administrative, Clerical and Financial Skills: • You demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information. • You demonstrate knowledge of financial processes and analytical skills to validate, calculate and determine appropriate benefit entitlements. • You can provide financial payment/reimbursement processing and monitoring services. • You can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments. Communication and Interpersonal Skills: • You have verbal and written communication skills to clearly and concisely respond to in-person and electronic program inquiries from the public. • You demonstrate interpersonal and listening skills to elicit information and support team members. • You have interpersonal skills to interact with the public, to collaborate in a team driven environment to ensure that operational requirements are being met. Customer Service Skills: • You have proven customer service skills to effectively deal with a high volume of clients with disabilities, in person, by telephone and through electronic communication. • You are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner. • You are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income. Judgement and Organizational Skills: • You are able to organize and coordinate workflow, assess priorities and meet deadlines. • You have demonstrated experience working in a team environment, proposing solutions and/or making suggestions for optimal use of resources, sharing decision making with co-workers to prioritize tasks and workloads to ensure operational requirements are met. Don't meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate! How we support diversity, inclusion and accessibility We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace: diversity, equity and inclusion initiatives accessibility Anti-Racism Policy What we offer The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer: • a career that can grow across ministries and job functions • flexible learning and developmental opportunities, including education and mentorship programs • a comprehensive compensation and benefits package • base salary that aligns to market trends with performance-based pay and scheduled salary progression • tailored work arrangements, including opportunities like flex hours, self-funded leave and more • a modern, friendly and accessible physical work environment Additional information Address: 1 English Temporary, duration up to 12 months, 195 Henry St, Brantford, West Region, Criminal Record Check Compensation Group: Ontario Public Service Employees Union Understanding the job ad - definitions Schedule: 3.7 Category: Administrative and Support Services Posted on: August 7, 2026 Note: About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential. T-SS-247544/26 How to apply: You must apply online. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us. Read the job description to make sure you understand this job. OPS employees are required to quote their WIN EMPLOYEE ID number when applying. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours. Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives. All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment. Remember: The deadline to apply is Monday, August 21, 2026 11:59 pm EDT. Late applications will not be accepted. We thank you for your interest. Only those selected for further screening or an interview will be contacted. The Ontario Public Service is an inclusive employer. Accommodation is available under the Ontario's Human Rights Code .

The role involves providing clerical and administrative support to the program delivery team, including managing client inquiries and maintaining filing systems. Responsibilities also include validating social assistance payments, processing financial transactions, and coordinating team schedules.

Candidates must possess strong administrative, financial, and customer service skills, with the ability to use office software and databases effectively. Applicants should demonstrate the ability to apply government regulations and policies while maintaining sensitivity to the needs of clients with disabilities.

• Comprehensive compensation and benefits package • Flexible learning and developmental opportunities • Education and mentorship programs • Performance-based pay • Scheduled salary progression • Tailored work arrangements

• Customer servicePreferred
• Data entryPreferred
• Microsoft WordPreferred
• Microsoft ExcelPreferred
• Problem solvingPreferred
• Time managementPreferred

Identified from the job description. Confirm important requirements above.

• Administrative support
• Customer service
• Communication skills
• Financial processing
• Data entry
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Interpersonal skills
• Listening skills
• Problem solving
• Organizational skills
• Time management
• Database management
• Record keeping

• Administrative
• Government & Public Sector
• Customer Service & Support
• Social Services
• Finance & Accounting

Minimum experience

0+ years

Apply by

Sep 9, 2026

Posting language

English

Working hours

37 hours per week

Seniority

Not Applicable