Salesperson

Job summary

Build and maintain customer relationships, promote baking and confectionery products, generate sales, and develop new business within assigned territories. Process and coordinate customer orders, resolve inquiries, maintain sales records, and report customer feedback and market activity to management.

Job details

At (ChocoLand Canada) we are seeking a motivated, results-driven Sales Representative to support our business growth by developing strong customer relationships, promoting our range of baking and confectionery products, and identifying new sales opportunities. The successful candidate will work closely with our warehouse and operations teams to coordinate customer orders, respond to client inquiries, and ensure a high level of customer satisfaction. Key Responsibilities: Customer Relationship Management Build and maintain strong, long-term relationships with bakers, pastry chefs, cafés, catering companies, retailers, and other food industry professionals. Understand customer needs and recommend suitable products and solutions. Provide excellent customer service and maintain regular communication with existing and prospective clients. Sales & Product Promotion Promote our full range of baking supplies, confectionery ingredients, and related products. Conduct product presentations, provide samples, and follow up with prospective customers. Generate sales leads, convert opportunities into sales, and contribute to achieving sales targets. Order Management & Coordination Receive and process customer orders accurately and efficiently. Coordinate with the warehouse team to ensure timely order preparation and delivery. Follow up on customer inquiries and order-related issues to ensure customer satisfaction. Business Development & Market Expansion Identify and pursue new sales opportunities within assigned territories and customer segments. Conduct customer visits and attend relevant industry events to promote products and strengthen business relationships. Experience prospecting, conducting customer visits, following up on leads, and growing existing accounts. Monitor market trends and identify potential business opportunities and report to your manager. Sales Reporting & Administration Maintain accurate records of customer interactions, sales activities, and follow-ups using CRM or internal tracking systems. Prepare regular sales activity updates and report customer feedback, market trends, and competitor activity to management. Perform other related duties as assigned by your manager . Required Qualifications Proven experience in sales, preferably in a business-to-business (B2B) environment. Excellent written and verbal communication skills in English. Strong interpersonal, negotiation, and customer relationship management skills. Experience using CRM software or ERP system, and proficiency in Microsoft Office. Valid Ontario Full G driver's licence and access to a reliable personal vehicle for business-related travel. Legally authorized to work in Canada. Ability to work independently, manage priorities, and collaborate effectively with a small team. Strong organizational, problem-solving, and follow-up skills. Strong organization and follow-through when managing orders, payment collections, customer concerns, and returns. Ability to manage an assigned customer portfolio independently, prioritize daily activities, and provide clear updates on results and next steps. Preferred Qualifications & Assets Experience in the food service, baking supplies, confectionery, or related industries. Knowledge of baking, pastry, chocolate, and related products. Arabic language proficiency is preferred to support our expanding customer base in Middle Eastern and Arabic-speaking markets. French language proficiency is an additional asset. Familiarity with Odoo ERP is an asset. Consultative selling and ability to understand a customer’s menu, applications, volume, and business needs before recommending suitable products. If you are passionate about sales, enjoy building lasting customer relationships, and are ready to contribute to ChocoLand Canada’s growth, we encourage you to apply.

What you’ll do

Build and maintain customer relationships, promote baking and confectionery products, generate sales, and develop new business within assigned territories. Process and coordinate customer orders, resolve inquiries, maintain sales records, and report customer feedback and market activity to management.

Requirements

Requires sales experience, preferably in B2B, strong communication and relationship-building skills, and the ability to manage customer accounts, orders, and follow-ups independently. Candidates must have a valid Ontario Full G driver's licence, access to a reliable vehicle, authorization to work in Canada, and proficiency with CRM or ERP systems and Microsoft Office.

Listed skills

• Consultative Selling · Preferred
• Negotiation · Preferred
• Customer service · Preferred
• Business development · Preferred
• Sales Reporting · Preferred
• ERP systems · Preferred
• Microsoft Office · Preferred
• Communication · Preferred
• Organization · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Customer Relationship Management
• Consultative Selling
• Lead Generation
• Negotiation
• Customer Service
• Order Management
• Business Development
• Market Research
• Sales Reporting
• CRM Software
• ERP Systems
• Microsoft Office
• Communication
• Organization
• Problem-Solving

Job areas

• Sales
• Customer Service & Support
• Food & Beverage
• Logistics